Dr. John Massey is a hack. I've been told by other physicians that medicine is an art, not a science, and you either have it or you don't. Dr. Massey doesn't have it. I recently had a procedure performed (by an actual talented neurosurgeon, not Massey) to relieve a pinch on my right sciatic nerve root at L-5. I am now on the mend, but 100% recovery cannot be guaranteed due to the length of time the nerve was pinched.I thought a spine & pain clinic sounded like the right place to have my condition looked at. I saw Dr. Massey about my condition, but he didn't examine me, treat me, prescribe pain medication, or order an MRI. Instead, he sent me to his friend who has a practice in the same building. This friend is a neuro-psychologist. In other words, with no tests or examination, Massey decided that the pain I was experiencing was all in my head. Long story short, fooling around with this quack cost me over a month waiting for appointments and so fourth. Remember, I was in terrible pain all this time. Due to Massey's incompetence, my nerve may never heel completely. I also had to listen to him scold me for not keeping my appt. with his psyco friend. My advice would be to avoid this place like the plague.
I came in here not sure about what they can do to help me, but when I tried them, I'm sure that they will be my go-to place when it comes to health care.
My first trip there was to the eligibility office. The office I expect many go to for their first visit. There were two of us older veterans waiting to see this person. She came out and asked if we had a short question she could answer, we both said there to find out what benefits their VA had for us. She looked concerned, looked at her clock, and said "I close at 4 O'clock". She was making alot of small talk with who she had in her office, after she started talking about who used to own Menards I had enough and walked out. Went and provided first imression feedback to Hospital Administrator, seemed like a caring and professional guy who said he would address the issue.
Waited an hour to see someone on Saturday for a walk-in. No luck. Scheduled Wednesday at 4:30, but they were running behind so I wasn't able to see anyone before I had to leave for a 5:30 class. Have had a painful rash with blisters that's starting to look like MRSA for a week and a half. They recommend I go to the emergency room at the Omaha VA or call next week to try to schedule something "if it's not looking better". Wish I could afford civilian care.
The care I received was great. However, I have had a difficult time with Heartland Urgent Care billing. I contacted Heartland Urgent Care before choosing to use their services and was quoted (roughly) a price for the services I would need, as a new patient. The bill I received was substantially higher than the amount I had been quoted. When asked for an explanation and/or an itemized list for the services performed, one could not be produced. Four months after my office visit, a final billing is being sent to me - still well over the quoted price of services. While I have no complaints about the health care I received, I am very unhappy with what I was charged and why/lack of explanation.
This is a terrible facility. They don't give a damn about veterans, only covering their butts and getting a bonus for horrendous healthcare. They should be shut down and veterans allowed to go to private healthcare providers. Socialized healthcare doesn't work and one size fits all is a damn joke. Shut them down.