We bought $4,500 of Bellawood solid hickory flooring at the end of November as part of a whole-house remodel. We paid for a professional measurement, which turned out to be less than professional. We let them quote installation, but the price was so inflated we went a more reasonable way. After the floor is completely installed, we have 8 boxes too many!! ...the equivalent of $800. When we tried to return only 6 today (saving extra to match), the store manager pointed out a return document in a pile of paperwork they made us sign at pick-up that limited returns to 30 days. WHAT?! To boot, there is a 20% restocking fee regardless. REALLY? We loaded all 43 boxes ourselves the first time. The manager admitted that he could return the 6 boxes, but refused to. We have a complaint in at the corporate level. Hopefully they are more professional. BIG customer service mistake...ultimate scam...sell the customer waaaay more than they need, then refuse to return it. Wonderful.
3300 N 27th StLincoln, NE 68521
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