The dude was nice but it became immediately obvious nobody there was either trained or able or even willing to try and be creative. I told them a changed credit cards so auto pay was not working and AND I got locked out. The guy told me how to call on the verizon phone. Well if my verizon phone was working and I was not locked out I would have used that option! Then I asked for a 800 number to call and there was no effort NONE to get me a number to call. He just tolerated me until I stomped out to make my many MANY complaints online for the world to see. I'm wasting going on the 6th hour of angry efforts to get a warm body on the phone to make sure I'm OFF auto pay for my month to month plan so I can dump them without extra fees for their over-rated, over-costly, pathetic service. Verizon used to have a great rep for customer service. WTF happened???? I'm going back to any other service ASAP!!!! At least the prior time that I went in there, a different guy was great enough to help retrieve some pics for me. I am SOOOOO glad that I did not do contract and went month to month instead. So I called AGAIN, managed to pay, and am STILL locked out of my account!! Verizon, YOU SUCK><
Great experiences here. I went in in Feb and decided to try an Android phone. It wasn't the right phone for me and I was able to return it and easily exchange for a different phone. I purchased unlimited glass screen protectors and just took the phone in for the first time to replace a cracked screen protector. I was in and out in 10 minutes.
Didn't have to wait at all but felt the staff was put out by having to help me figure out what was wrong with my phone. Not very friendly.