This towing company OMG they are the best. Lets just say my racing heart beat and the few strands of hair i lost during this hectic time. They made this process so so easy. So being that I have never had my car towed in the nine years of me having her, they were so awesome. My friend took me home after my car broke down to get all my information so I could call my insurance company. When they set up for my car to get towed they told me I had to be present with my keys. So I went into a panic because now I am home without a car. My fiance was going to be home in time but he got stuck in traffic. My heart and my stress level was at 100 due to the fact that Uber was not working and also the taxi cabs in Raeford said that it would take too long. And my friend from early lives about 40 mins away. Soooooo I'm stuck at home with no way to Spring Lake to give the tow company my keys. I called them directly and he said no worries ma'am (Let me see what I can do) where is your car? is it backed end? Are the wheel straight? I said yes. He said no no no you are just fine....we will just dolly it over, you do not have to be there.... What a relief !!!!!!!!He said you are just fine calm down Its Ok we Got you.......Thank you....I felt so much better. It was like a weight lifted off my shoulders thank you AM-PM Towing for such great customer service and finding a solution for my immediate need thank you so much. The driver Jay was so nice and polite. He greeted me and asked me where did I want my car placed. And my car was up on that dolly and down in no time with not a single concern... Jay knows what he is doing and he deserves praise as well. Thank you Jay for taking car of Pebbles. My overall experience was awesome. I will be recommending them. Thank you AM-PM Towing for such a well all around great experience with your company.
Serving the Lillington Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
DO NOT USE!!!! Horrible experience where owner was rude disrestful. My car was broke down and it took me a few days to arrange pick up where I live 2 hours away. During the time this guy towed my car. I called to ask how much and it was $425! I tried to reason with him as he began cussing at me and using the "f" word and each time I spoke he kept repeating "blah blah blah". When I arove with my tow truck at his house I was faced with his wife with a gun and several malnurished dogs trying to get out of pens to bite me. I handed her the $425 and was told as we started to load the car that it was $460!!!! I was told that I would pay this or not get my car. I felt threatened by the entire experience and had to pay it. DO NOT EVER USE AND IF YOU HAVE TO GO THERE TAKE THE POLICE FOR PROTECTION!!!
Do not EVER use this towing company. I have never been treated so badly by any business. I live in western NC, loaned my daughter a car who is at Fort Bragg with her husband in the ARMY. The car broke down at Murphy gas station. They asked if they could leave it there til they could get it started or towed. They came back a few days later and it had been towed. I called the gas station to find out where it was & they gave me AM/PMs #. The fishy thing is they are in Lillington and the car broke down in Fayetteville so why did the store call a tow from out of town when Fayetteville is full of wreckers? AM/PM said it would be $900!!! To get my car back. I arrived at the property. It was at their home. They literally have a chicken house as the office. They have a caged large dog then inside the cage my car was in was a very large male pit bull then a German Shepherd comes running out at my son as he is trying to find someone to speak with. My car and two others were locked in a cage not much wider than a large dog kennel. The man and his wife came out talking harsh & hostile to us as if we were criminals. I asked if my son could try to start the car b/c we know how to get it started. He wouldn't. He took my keys to try to start the car but he didn't get it started. He refused to give my keys back. I asked if that was legal. He said go ahead and call police. I will call them right now. They threatened if I didn't make a deal with with them to pay the money right then to get the car out, his wife would go to court & place a judgement on me which could keep going up to >$ 20,000. I left the property in fear of what lies these people would make up about me or my family. I was contacted by the DMV about my tag. I told them what happened. They advised me to contact the sheriff's dept in that county & report my keys & tag as stolen. So that's what I have done. This is some kind of scam or money racket. Scary stuff.
DO NOT USE AM PM TOWING! To start they wanted to use a hammer to remove my trailer hitch while I was attempting to unlock and remove it.Next i called them to file a damage claim and find out the proper procedure for doing so.The Manager accused me of lying, extortion and insurance frued. this was just for asking how I am supposed to file a claim. He said that I cant prove that his guys did it. I will be filing an insurance claim through my auto insurance, since the insurance company was the ones who called them.They are very rude. they treated my car tow to the dealership for repairs like a repo snatch and grab.AVOID THIS COMPANY AT ALL COST.If your insurance company says that they are sending them. ASK FOR ANOTHER COMPANY.
I have never in my life dealt with such NASTY, RUDE, UNPROFESSIONAL human beings(using nice words) in my life. The only reason why they were even called upon is because the insurance requested them. The guy was very hateful for no reason. The dispatch asked my location & I gave her the address the cops had given me. Apparently the driver couldn't locate me so she gave me the driver's number & told me to call him. I called & he answered the phone "yeah" < so unprofessional. He talked really nasty to me & also my friend then hung up the phone on us. That showed me my business was not appreciated & that my car would not be valued while being in his possesion!! Called dispatch back to speak with the manager & apparently she was the "manager" but would not give up the driver's name. I don't even understand how they still have a business with such POOR, LOUSY customer service!! Definitely WILL NOT be recommending these sorry services, not to mention that my wait time went from 15 minutes to 3 hours!!! ����������������
Completely un-professional, Illegally towed vehicle from personal residence, truck driver watched vehicle being vandalized, would not release vehicle until fee's for illegal tow were paid. Please find a different company with driver's whom have integrity