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Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Extra Phones

Fax: (910) 893-2057

TollFree: (877) 601-3673

Brands
Acura, BMW, Chevrolet, Chrysler, Dodge, Ford, Honda, Infiniti, Jeep, Kia, Mercury
Payment method
all major credit cards
Other Email

Categories
Automobile Parts & Supplies, Auto Repair & Service, Automobile Inspection Stations & Services, New Car Dealers, Used Car Dealers

Reviews

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Debora T.

04/09/2015

Overall

This place is a "Den of Snakes" - the salesman lie & the General Manager swears to it. I will told so many different lies - going into it would just upset me further. The salesman yelled at me yesterday then today because I refused to come into his office he told me to "Get Out" he wasn't selling me any kind of car! The GM came out to talk to me & I told him all the lies that were told to me by the salesman & he acted as if that was perfectly ok. He finally did tell me the truth after 5 visits to the dealership! All they had to do was tell me the truth but unfortunately the salesperson also lied to the lenders that he sent my credit app to & acted as if that is the correct way to do business! I will never ever set foot in that building again & I would never refer anyone to them. I went across the street to Heister Dodge & was told the truth & helped. I have done business with them for years & should have never went across the street!!!! You have been warned! One Star is still too much!

Jame S.

12/19/2014

Overall

I had them change out a fuel pump on my truck. They left garbage and old fuel pump parts in the fuel tank. It took a while but eventually that garbage got sucked up into the fuel system and caused more damage. The General Manager refuses to take responsibility for his shops actions. I don't recommend this place for service.

dinastar4

12/17/2011

Provided by Citysearch - 
Overall
Tom Smith Ford

This was our first experience with Tom Smith Ford in Lillington.
Tom Smith Ford helped us when all the others wouldn't even talk to us about financing. Our salesman Ron was wonderful to work with and all of the staff at Tom Smith Ford were extra friendly and helpful.
We will continue to do business with Tom Smith Ford in the future.

tanddyoung

05/26/2011

Provided by Citysearch - 
Overall
THE BEST DEAL AROUND ANYWHERE

The best deal around anywhere we have purchased 2 cars from Tom Smith Ford and we love dealing with them ""there awesome"" . We will never buy anywhere else very good people

thirdconspiracy

05/13/2011

Provided by Citysearch - 
Overall
Buyer Beware

I value honesty and integrity so the Tom Smith commercials about Jesus struck home with me. I worked out a deal after cash down and my trade in for $14373. That price was written down and then we shook on it. When I was looking over the contract at home, I found that they hid an EXTRA $3,000 in there on top of what they promised as their bottom line.

I confronted them about this and they refused to not only do anything but admit they had done something wrong. They even took things further by accusing me of trying to cheat them after the sales person just admitted we agreed on that price. I was badgered throughout both the buying experience as well as the dispute. Tax, tags, and fees total just over $1,000 so even that lame excuse wasn't even close. They were just wrong and did nothing to stand up for what they promised.

For more details, you can google search for ""Tom Smith thirdconspiracy"" to see two lengthy blog posts on this and another issue I have with them.

Girlsrule115

04/12/2011

Provided by Citysearch - 
Overall
Great place to buy a vehicle!

I bought my new Ford form Tom Smith Ford and had the best buying experience ever. The staff is very friendly as well as knowledgeable. Extremely happy with my new Ford. My Thanks to Mike Alley. He was very patient with me, not pushy at all, and I tend to be very demanding in what I want. He even took extra time to Sync my phone to the car and show me all the extras. This is the place to buy a car. I recommend Tom Smith Ford and Mike Alley !!!!

family guy

08/28/2010

Provided by Citysearch - 
Overall
Up Front and Honest

After shopping around at several local dealers, I ran into
Ruben at Tom Smith Ford. He was very knowledgeable
about the Fusion I bought. He gave me a great price. I love using the sync on that car. Highly recommend Ruben and Tom Smith Ford.

ecgi

08/28/2010

Provided by Citysearch - 
Overall
**WARNING** There is a theft among us!

**WARNING** Theft Among Them‎ - ‎ - 2010-08-28
Tom Smith Ford would have had a good review right up to when I picked my truck up and saw someone there had taken my GPS.
Had a GPS.Radar and other things in the truck. GPS was all that was taken. They blew me off , they are not responsible for there employees .

DudleyH

05/24/2009

Provided by Citysearch - 
Overall
Tom Smith Ford, just a Dealership!!

My sale went OK. Good matter of fact. My issue didn’t come up until some time after the original sale. When I first drove the truck I have now, I thought it needed an alignment. I was told it was fine. Again, 3 days later I took it back up to service because it was pulling slightly to the right. They had a service Tech ride down the road with me. He said the truck was supposed to pull to the right. Being he is the Mechanic, I was OK with that. Even though the cars in Texas are aligned straight, maybe NC didn’t do that. I didn’t pay as much attention since then for the pulling. Just last week I noticed my left front tire was severely worn on the inside. Knowing the alignment was off I went back to the dealership. I asked the service department what we could do to see about the alignment. He stated it started at $49.95. I told him the situation, he didn’t care. I left there as mad as you would imagine. I didn’t leave the dealership but turned around at the hwy. I went in and asked for the manager. I spoke with SCOTT. I explained the situation to him and pointed out that if they would have actually checked the alignment the previous 2 times I wouldn’t be in there asking the questions. He listened, seemingly like he gave a c___and went back to service to ""see what he could do"". He came back with a sob story on how the techs have families and they can’t work for free. Apparently TOM SMITH is the only dealership which their mechanics work on commission. They wouldn’t align the truck but offered tires at employee discount. Again I wanted an alignment. He wouldn’t do it. He said if he did, everyone would want to do it too. I said I wasn’t everyone and if they would have made it right in the beginning I wouldn’t be there. He told me they didn’t have any service history on the truck and didn’t know anything about it. I can change my oil. I shouldn’t be expected to pay double for a job if I can do it. Still he wouldn’t check the alignment that would take at most, 20 min to do. This was getting nowhere. I left the store. 3 days later I decided to a try it again with another manager. I spoke with Johnny this time. Again it seemed he cared on what I was saying. He took some notes and said he could understand the frustration. This time I told them I would work something out on tires. Not Employee discount because that was still more than what I could get them for elsewhere. I suggested 50% off, or buy one get one free. At this point I didn’t want them to touch the truck. This way no service man required just $80 toward a tire. He took the info and went to talk with someone to again to ""see what he could do"". He came back and said he wasn’t able to do anything other than the Employee discount on the tires. I in turn asked who was above him. You could see it through him off. He said he was the top and I informed him he worked for someone, I wanted that name. He told me Tom Smith himself. This is where I will go next. If they would have just checked it out when the complaint happened I wouldn’t have a problem. I would think they would do you right, especially in a small town. Boy I was wrong. I know they made money on the sale. I know they made money on the sale of my trade. $50 to $80 isn’t too much to ask for to make up for their mistake. I could have asked for $370 for tires and an alignment. I am not greedy and only want what is fair. Don’t buy here if you live around here. Like a typical dealership, promise you the world until you drive off the lot. If anyone has any suggestions on a fix for this let me know. I still can’t believe they would treat a “Valued Customer” this way. Not letting it go just yet. I still am trying to get results. .

Dudley