Great People!!! Moved about 4 years ago and Troy, Mike, Wayne are all very good people. They take their time to explain themselves and their expertise on lawnmowers and in general are very knowledgeable and willing to help each customer.
I buy all my toro and Stihl equipment from these guys because the warranties are through them and they service everything. Quality equipment, friendly staff overall recommend using them.
We recently needed our 10+ year old Troy built mower with a 20 horse Kohler motor repaired. To my great joy, the folks at Kohler and Troy along with the folks at A/Z were equally outstanding in providing me with the needed phone numbers, daily updates, and projected repair schedule. I've found that the idea of service is not some vague concept at A/Z to be dusted off and used as needed, but a vital component for their successful business model-practiced to a fault and delivered. It's a comfort to know that they stand ready to help. And as the opportunity presents itself, and should we need further repairs, I will not hesitate to call them again.
Took an old chainsaw in to see if they could repair it. I asked them if it was too old to get parts for, they said they didn't know. Paid the 25 dollar diagnostic charge and called them after 4 weeks of waiting. They said they could not fix it because they can't get parts. When I asked what the problem was that the diagnostic showed, I could not get an answer. They did offer to give me a $25 discount off the purchase of a new saw, which I declined. I did my own trouble shooting and got my own parts online in all of 3 minutes searching. Saw runs great no thanks to them.
Purchased a new Stihl chainsaw and the salesman was very knowledgeable and helpful. He helped be decide what I needed for the job at hand. Thanks again!
first off, I have never had anything in their shop for repairs. I do my own repairs. BUT I do use them for parts I need, they have always been helpful on getting me parts on a timely basis at a fair price and advise on different things. so YES I will keep using them .
i took my mower to then to get it fix.they said it would take 3 to 4 week. got it back in 3 week. they did a great job will go back again.
Our lawn mower ran great until the dog chewed the pull cord. Took it here to be replaced as instructed by Lowes. It took 3 weeks for them to replace the cord then it wouldn't crank at all. On our own, we replaced the spark plug and changed out all the gaskets on the carburetor but it still wouldn't crank so took it back to for them to assess the problem. They said it needed a new carburetor and fuel line. SIX WEEKS later we get it back. It cranked once and won't crank again. We changed the oil and it was BLACK. The new spark plug that we had just installed was replaced with a nasty used one, and the gaskets on the carburetor were felt and all ripped up. I had just replaced them with brand new rubber ones prior to taking it in. This place is a THIEVING RIPOFF!!! We've spent enough money in repairs here to pay for a brand new mower and still don't have a mower that runs. DO NOT GO HERE AT ALL!!! You will regret it!!!
Don't go here. If it's a warranty service referral, you go to the back of the line and wait. Mine took a month which they then say the blower has bad fuel and needs a $180 repair. Of course it'll have old fuel in a month.
Very helpful staff! They took the time to help me find the problem with my mower which saved me money and the parts are very inexpensive! This is where ill be doing my lawn mower business from now on.