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Enterprise Rent-A-Car

(2 Reviews)

22043 Three Notch Rd, Lexington Park, MD 20653

(301) 866-9500

CLOSED NOW
Today: 10:00 am - 4:00 pm
Tomorrow: 7:30 am - 6:00 pm
61
YEARS
IN BUSINESS
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We'll Pick You Up

General Info
Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Lexington Park, MD. Just one of the 7,200 branches in over 30 countries helping with your car rental needs. Founded in 1957, Enterprise Rent-A-Car is an internationally recognized brand with more than 6,000 neighborhood and airport locations in the United States, Canada, the U.K., Ireland, Germany, France, Spain, Portugal, Italy and Greece. Moreover, with more than 5,500 offices located within 15 miles of 90 percent of the U.S. population, Enterprise Rent-A-Car offers a wide variety of car leasing, vanpooling, car sharing and hourly rental programs - and local car rental customers are picked up at no extra cost. We are committed to doing things the right way: taking care of our customers, our employees and the communities we serve. It's what we call "The Enterprise Way," and it has been the foundation for our growth and success for more than five decades.
Hours

Regular Hours

Services/Products
  • Airport Pick Up
  • Auto Rental
  • Car Rental
  • Luxury Car Rental
  • Rent a Car
  • Rental Cars
  • Van Rental
Brands
Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
Payment method
amex, discover, master card, visa, cash, check
Associations
BBB,Better Business Bureau
Categories
Van Rental & Leasing, Truck Rental, Car Rental, Automobile Leasing
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COUPONS & DEALS

No coupons available

Reviews

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Kelly R.

04/24/2017

Overall
Selection
Service

I always give businesses three chances, but now, I have had three negative experiences from the Lexington Park, MD location, so I am done with them.

The first strike: I reserved a car, but when I showed up to pick it up, they were out of cars, so what was even the point of making a reservation.

The second time I rented a car and the metal frame on the bottom of the car fell off when I was on the interstate. I had no road incidents that would have damaged the car, so it was a poor maintaince issue on their end.

The third time, I returned a car and they failed to close the ticket so my credit card was charged twice and I was accused of not returning the car. It took hours for me to resolve the situation. I had to call the BWI location, which never answers their phone, where I rented the car, the Lexington park location where I returned the car and the head office several times to resolve.

Three strikes you're out.

Next time I rent it will be with Budget.

Karen M.

09/22/2016

Overall
Selection
Service

Horrible customer service! Whitney, manager in training, is rude and knows nothing about customer service. I reserved my car; when I went to pick it up I was told there was a $200 deposit required. I was never informed of this. I had to extend my reservation and was told I could leave the rental at the body shop. I was charged for storage over the weekend, which was a mistake. I had to call and get it changed. It's like the left hand doesn't know what the right hand is doing. They aren't talking to each other. I returned my car and was STILL charged a weekend fee. Even though it was fixed, I shouldn't have had to go through that in the first place. Whitney needs to keep on training because she is nowhere near being ready for a management position with her rude, nasty disposition and the way she talks to people.

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