We purchased two number 4 combos and had to wait on the tots to be cooked. When we got home to eat, the tots weren't cooked thoroughly and the Dr Pepper was pure carbonation without syrup. Called the owner Lindsy Scott and while speaking we were disconnected twice due to a faulty phone. When she called back she asked for her faulty product back, and then informed me that she packed the tots herself and burned her hand so they were indeed cooked. I know that food can be hot without thoroughly being cooked, so to insult a patron who's unhappy already is unacceptable and poor customer service. I spoke with the D.M. And he was very nice and offered to make it up to us. By this time I am upset with the treatment I had received by Mrs. Scott so I declined. I was not looking for a free hand out, just a credit for the food that was poorly served. Had I dealt with Mr. Morton the first time, I am sure I would have been a satisfied customer. But as it stands, I will not be returning.
I went through the drive thru to order three of the big box meals. As I get to the window, I was informed they were out of the drink I ordered. I asked for something else... They were out of that too. My passenger then asked the woman in the window (wearing a manager name tag) if mayo came on the chicken sandwich. Her response was "huh?" When asked the question again, she huffed, rolled her eyes & slammed the window. If that's how the manager feels about customers, they obviously don't need my business. Them being out of sodas would have been fine, it happens but her being that rude was completely uncalled for! I tried calling the store to ask for a general managers name and number. The phone rang about ten times with no answer. No wonder there are never many cars there. I know I'll never go back again!
The food is always horrible! The food NEVER LOOKS GOOD! The fries are ALWAYS COLD! The service Sucks! Every employees except it he manager is a nasty GHETTO L-TOWN HOODRATS with bad attitudes! & they have always been rude to customers! I will never go back there until they change staff and clean that place up!!!