If it could be a 0 that's what I'd give them. Run don't use them they are terrible, from customer service to delivery. I live in upstate NY and ordered a mattress and boxspring through Jcpennys for my daughter who lives in Wilmore Kentucky. They scheduled delivery with her 3 times, 3 times my daughter either had to take off work or leave early in 2 weeks. Not once did we ever take possession of the mattress and boxspring. Every time there was a different excuse. From the truck broke down to we have the wrong address. But when jcpennys called them to find out why the delivery hadn't happened yet, they had a different story and said they'd make another date for delivery. Nope not going to happen. 3 times was enough, jcpennys said I wasn't the first customer to complain about them and they were not going to be using them anymore. Needless to say I had to cancel my order and now will fly to Kentucky myself to purchase a bed. Please don't ever use this terrible company.
2308 Frankfort CtLexington, KY 40510