Purchased 2009 Chevy Traverse on April 28, 2018. At time of purchase, had verbal promises of repairs to be done that included repairs necessary to turn off the air bag sensor, engine light and tire sensor (among other things) as a contingency of purchase although unfortunately, nothing documented. 3 months later, repairs still have not been completed although taken to them multiple times with promises of "parts ordered" and "car will be fixed". Discussion on July 21, 2018, I was told vehicle was sold "as is" and they were not under any obligation to do repairs. I was also told to not call or come into their office anymore. This caught me very much confused as discussions with Gus (owner), Mike (service manager), and Tony (sale person) were ALWAYS amicable and friendly ... they were only waiting for parts to come in. I would rather they simply stated no work was to be completed months ago instead of stringing me along for 3 months. Actually, I would not have purchased this vehicle in the first place without verbal guarantees as its UNSAFE TO DRIVE without working airbags, car swaying, engine overheating, etc. Taking vehicle to my mechanic on Monday but estimating repairs to be in the $2500-3000 range.
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I was insulted by their trade in offer for my 2013 BMW X1. I now drive a Nissan when they could have sold me another BMW.
I bought a van, cheaper than anyone else with everything we wanted. I will let you know if there is any problems. But the buying process was ever easy and quick. Picking up car this afternoon.
This was the most painless car buying experience I've had, and I've had about 10. Jim Grisso is an excellent salesman, very knowledgeable and helpful. He’s laid back, no 'hard sell' tactics here. He was truly invested in me getting exactly what I wanted. I test drove the Outback and the Forester, I bought the Forester Limited. I highly recommend him to anyone looking at getting a new car. Regina Martin made the signing process a breeze. All the employees I met were very helpful and polite, even the ones I just passed in the halls. I actually enjoyed this experience. How many car dealerships can anyone say that about?
I wish I could give 0 stars!! Worst dealership I have ever dealt with. I bought a jeep in April and I seriously regret it. Our dealer was a complete a$$ but I really loved this jeep. Now we've had to service it 3x in 6 months. They never have any idea what they're doing! They called us yesterday to tell us to bring it in immediately for an airbag recall. We showed up today and they had no idea what we were talking about. They called us! Dropped it off at 10, 30 minutes later they call to tell us they need to order a part. We come to pick it up at 1 and to complain to a manager. They now say they do have the part, but the guy is out to lunch. Had to wait there till 3 to finally get everything done. We had to rearrange our entire day for this crap. DO NOT BUY FROM THIS DEALERSHIP! YOU WILL REGRET IT.
Bought a 2002 envoy for 3000.00 dollars cash and in 3 days the transmission went out. They would not do anything about it. Very unprofessional.would not recommend this car lot to anyone..
I purchased my motorcycle here a few years ago and got a flat the other day from a screw that punctured the rear tire. Well, I figured that I'd take it back to Lexington Motorsports to have the rear tire replaced. 3 days later I picked it up and rode it home, no problem. However, once I got home I noticed the chain had 5-6" of slack on my chain. Since it's an easy adjustment, I wasn't too upset. Well, in order to adjust the chain tension, you must first loosen the rear axle nut. To my horror, I found that I was able to unscrew the rear axle nut WITH MY HAND...this is what prevents the rear wheel from moving forward and backwards!
Don't get scammed! I recently spent $5k on a car here. In only a few weeks (and less than 1k miles) it became inoperable and needed an entirely new motor! They knowingly sold me a car that wasn't safe to drive.If that wasn't bad enough, there were numerous other issues. It took them longer than the legally allowed 60 days to get me my tags (so the car stopped working before they even gave me my tags!), they put the wrong date on my temp tags so I had to drive with what looked like expired tags for the last 30 days of the temp period, the spare tire w/ the car didn't fit & more. They refused to assist me in resolving these issues in any way. I was told if my car needed a new motor after just buying it then it was my fault and that I should pray and give to the poor. Yeah, the people who don't know me at all and just scammed me out of 5k really had the nerve to tell me that. Buying a car from this lot has been a nightmare! I would warn anyone against taking their business there!
2 weeks ago I purchased a 2013 Chevy cruze from carmax, I traded in my 2002 Toyota rav4. Carmax gave me 1000 fir Mt trade even though the Kelly blue book value was 1900 to 3500. 6 days later carmax called me and told me the financing fell through and i had to bring the car back. That was not carmax,s fault but they also told me my trade was in another state. U wanted to wait until they had my trade in back but they wouldn't let me. So I took the car back and they gave me 1000 cash for my trade, very bad experience all the way around. Very dissapointed in carmax, very unprofessional.
In 2014 bought a 2012 Toyota Yaris, asked for payments to be less than 300, got 448.00 and pay biweekly, due to medical bills and no paychecks, lost my car and got screwed out of 4300.00, reported to BBB and the Attorney State General.