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they don't have a star low enough to rate them.they ether owe the techs money or they will not sent the part to fix the problem. leaving the tech and customer hanging out to dry.
If I could give this company 0 stars, I would. I've never felt with a utility company as terrible as this one. This is the second time in two months that they've cut off my electricity when I PAID MY BILL. The first happened because the payment was two days late and therefore cancelled my entire plan. They made me pay $100 just to get it turned back on. They will not work with you! This time, I have no idea what the reason is. I paid my bill in full by the due date on 10/18. I have a two year old daughter, tons of food gone bad in the fridge, etc. I've never been treated like this by a place who has gotten their money! Needless to say, I'm done with them and they will not get another penny out of me. Glad I am moving.
I did work for these guys and they wont even pay me for it the TV got fixed but I never got paid for the job what a bunch of losers, on top of that the customer was waiting a month before they sent a tech out
The service was on time fast and friendly and it has dish and direct beat hands down
It's 4:45am and I am sitting in my car in front of my garage because my power is off and I can't get in my house. I have been here since 10:45pm last night, waiting on KU to send a technician to turn my power back on. By no fault of my own KU turned my power off at 2:56pm yesterday. About 45 minutes after I left home to work second shift. I came home to a dark house, and called KU. I knew I had paid my bill, so I knew they had screwed up. Well, after being placed on hold for a long time, I was told that because it was their mistake, they will send someone tonight to turn my power back on. After waiting for 2 hours I called to see if the tech was in route or not? I was told that the supervisor that was supposed to get me some help was not answering her phone. She gave the ok to send me a tech to restore my power, then she turned her ringer off. I made the first call to check the status of my reconnect after waiting for several hours, and for some odd reason the automated system kept hanging up on me. It refused to let me wait for a customer service rep. When I would push the appropriate number to speak to one, instead of hearing that music they play for you while your waiting, and hearing that guy say "Please hold for the next rep" the phone would actually ring a few times then hang up on me. It happened over and over. KU was blocking my calls somehow because they knew I would be calling them when 4 hours went by and nobody showed up. That's why the supervisor turned off her phone. They said they left the tech a voicemail too because he never answered or called back. Why did they do this to me. They knew that I was locked outbof my house, why couldn't they just been honest with me at midnight and tell me that they can't get ahold of anybody that could help me, that they won't be here untilbsometime Thursday morning, and that I probably need to make arrangements to sleep somewhere else tonight since I won't be getting into my house. That's all they had to say. But no! They had a 6 foot 50 something year old woman with artheritis and bad knees, which are on the dashboard because I'm so tall, sitting in a cramped and uncomfortable car all night from 10:45pm to 5:38am and I'm still waiting. If I had someplace to stay I would have gone there. My neighbors and I have a good relationship. We say hi when we see each other and we mind our own business. No Lima Drive potlucks over here. In 15 minutes it will be 6:00am. I have been out here in this car since 10:45pm. Waiting on somebody that KU said was coming, but never actually dispatched. They blocked my calls and turn their own phones off because they knew this was going to turn out to be a big jive messed up situation. Guess what they call themselves doing for my inconvenience? They are going to wave my reconnection fee! Thanks a lot KU. Your a REAL CLASS ACT!
They save companies lots of money!
Bobby Jones Electronics is the most disorganized company I have ever worked with.They farm out their warranty and onsite work to other organizations and are terrible at keeping in contact and documenting what they do.We are one of the firms that worked with them and will NEVER do this again.They have defaulted on paying their bills for over 6 months after jobs have been completed to 100% satisfaction.They also do not explain everything to the customer and do not send all required parts for the initial visit. We had to re-visit a customer and use parts off of old equipment on new because wires and other parts were missing.Stay away from these people. They do not talk to each other in the office, They only have email and instant messaging. I have tried for months to get in touch with the customer service manager Ben Malkin after our initial talks and he disappeared and nobody knows where he is and they say he is the only one that can assist me. What kind of organization does not have verbal communication with employees and also drops the ball when a person is not available…. Especially for months at a time when there is a billing issue.Customer and Technicians BEWARE…. Stay away from Bobby Jones Electronics for any service.Their BBB rating is also an “F” and they have many complaints about them.http://www.bbb.org/lexington/business-reviews/television-and-radio-service-and-repair/bobby-jones-electronics-in-georgetown-ky-1670
I am surprised that this company is still in business!! We purchased a Haier washing machine about 3 months ago. After 2 days of using it, it starts to leak. We called Haier and they told us Bobby Jones Electronics will be the people who will fix our washing machine.. We call them and tell them it is leaking and they say okay we will order the parts... how do they know which parts to order if they don't come out and look at it?? So a month later our parts come in...a part time guy comes over and tells us they are not the right parts... we call bobby jones and they tell us they will order more parts... a month and a half later the parts come in... and WHAT DO YOU KNOW!!! THEY ARE THE WRONG PARTS!! These people are ridiculous! One of the guys at Bobby Jones has the nerve to tell me they have a 99% satisfaction rating!!!These people are idiots! I'm upset that I have to actually give them a star to rate them!