Purchased 2009 Chevy Traverse on April 28, 2018. At time of purchase, had verbal promises of repairs to be done that included repairs necessary to turn off the air bag sensor, engine light and tire sensor (among other things) as a contingency of purchase although unfortunately, nothing documented. 3 months later, repairs still have not been completed although taken to them multiple times with promises of "parts ordered" and "car will be fixed". Discussion on July 21, 2018, I was told vehicle was sold "as is" and they were not under any obligation to do repairs. I was also told to not call or come into their office anymore. This caught me very much confused as discussions with Gus (owner), Mike (service manager), and Tony (sale person) were ALWAYS amicable and friendly ... they were only waiting for parts to come in. I would rather they simply stated no work was to be completed months ago instead of stringing me along for 3 months. Actually, I would not have purchased this vehicle in the first place without verbal guarantees as its UNSAFE TO DRIVE without working airbags, car swaying, engine overheating, etc. Taking vehicle to my mechanic on Monday but estimating repairs to be in the $2500-3000 range.
3405 Lexington RdVersailles, KY 40383
From Business: At Jack Kain Ford, we're proud to be one of the premier dealerships in the state of Kentucky. We're a family-owned business, and we have been since we first opene…
I was insulted by their trade in offer for my 2013 BMW X1. I now drive a Nissan when they could have sold me another BMW.
Bought a 2002 envoy for 3000.00 dollars cash and in 3 days the transmission went out. They would not do anything about it. Very unprofessional.would not recommend this car lot to anyone..
Don't get scammed! I recently spent $5k on a car here. In only a few weeks (and less than 1k miles) it became inoperable and needed an entirely new motor! They knowingly sold me a car that wasn't safe to drive.If that wasn't bad enough, there were numerous other issues. It took them longer than the legally allowed 60 days to get me my tags (so the car stopped working before they even gave me my tags!), they put the wrong date on my temp tags so I had to drive with what looked like expired tags for the last 30 days of the temp period, the spare tire w/ the car didn't fit & more. They refused to assist me in resolving these issues in any way. I was told if my car needed a new motor after just buying it then it was my fault and that I should pray and give to the poor. Yeah, the people who don't know me at all and just scammed me out of 5k really had the nerve to tell me that. Buying a car from this lot has been a nightmare! I would warn anyone against taking their business there!
2 weeks ago I purchased a 2013 Chevy cruze from carmax, I traded in my 2002 Toyota rav4. Carmax gave me 1000 fir Mt trade even though the Kelly blue book value was 1900 to 3500. 6 days later carmax called me and told me the financing fell through and i had to bring the car back. That was not carmax,s fault but they also told me my trade was in another state. U wanted to wait until they had my trade in back but they wouldn't let me. So I took the car back and they gave me 1000 cash for my trade, very bad experience all the way around. Very dissapointed in carmax, very unprofessional.
In 2014 bought a 2012 Toyota Yaris, asked for payments to be less than 300, got 448.00 and pay biweekly, due to medical bills and no paychecks, lost my car and got screwed out of 4300.00, reported to BBB and the Attorney State General.
Told me on the phone that a big down payment was not how they worked and that they worked with everyone to get into a car. WRONG! They wanted 1000 from me before they would do anything. I hate business' that lie just to get you to come in.
I had a great experience. Christopher Neeley helped me find the right car for me and took the time to address all of my concerns. I would recommend Christopher to anyone who is interested in purchasing a car!!
How about 0 stars they are liars they sell you pieces of s***. I was very happy to get my Mountaineer was guaranteed everything worked on it guess what it's winter time my three young daughters are freezing in the morning because the heat doesn't work the guy tells me he will fix it he isn't when I test drove the radio and windows did not work he guaranteed me it was just a fuse have the truck for 2 days windows radio goes out again I take it up there he has his mechanic coming in and the mechanic tries to say that we messed up a wire trying to get the heat to work which is total and complete b******* he then proceeds to tell me that that's why they sell their cars as is and I proceeded to tell him what a piece of s*** business he has when you know and sell a mother of three in the winter time a truck that the heat doesn't f****** work!AND ANOTHER IMPORTANT NOTE HIS MECHANIC CLEARS CODES BUT APPARENTLY DOESNT KNOW HOW TO COMPLETE IT TESTED BY AUTO ZONE THE DAY I BROUGHT IT HOME AND IT SAID CODES CLEARED BUT THE ACTION WASNT COMPLETED!!!DO NOT BUY FROM THEM DO NOT BUY I'M A IDIOT FOR DOING SO TRYING STOP PEOPLE FROM DOING THE SAME!!!Brandie-Grown KY it made me give the f'ers a starTHEY DESERVE NO STARS AT ALL
I was extremely impressed by the way my car turned out! It looked brand new. Very please and thankful because I was nervous my car would never look the same after the wreck. All I can say is nice people, nice service:)