Never, ever shopping at Ashley Furniture again. We purchased a dresser 16 months ago and the facade of 2 drawers started to tear. Despite having the protection plan, neither the warranty agency nor Ashley will send us new drawers. They don't seem to grasp standing by the quality of their product. Two months of being on hold and totally inconvenienced by not having 2 drawers. Grrr ....
I was very happy about what I purchased at Ashley Furniture store. Robert explained the detail about my question. He service was excellent. Thank you very much! I recommend to go Ashery Furniture store. YMartin
We have purchased living room sets for two living rooms and two bedroom sets from this location. Customer service has been fine, and whenever there has been a problem with the merchandise, they have made it right. True, you cannot be in a hurry for your furniture to shop here, but if you plan ahead it's a great experience.
We were greeted at the door by Patrick, who turned out to be tremendously helpful to us in our search for just the right refrigerator! He was very knowledgeable about the products available and his manner was both professional, and personable. Plus, he went the extra mile to ensure we bought what we wanted and he made sure it was delivered to us the very next day! Such excellent service is rare these days -- thank you Patrick and Pieratt's!
281.00 to come out and service ice maker. 147.58 for a new ice bucket. Wanted 35 extra to come back and install bucket. Get someone else for your service needs.
Our Sales person was John Shokes. He is very knowledgeable of the products that Pieratts carries and was very helpful in assisting my wife and I in selecting the right mattress and adjustable base for our needs. I appreciate when a business employs a person, such as John, who cares for the customer.
I purchased a dishwasher from Pieratt's & had an exceptional buying experience! Everyone was extremely helpful & the delivery team was tremendously polite & professional. Best of all, no more dish-pan hands! Central Kentucky is lucky to have such a great company for appliances, televisions & furniture!
***Be prepared for a headache when dealing with Ashley Furniture; the worst customer service I have ever experienced!***Long story short:-Spent $5,000 in living room furniture (love the furniture, no complaints)-Sales staff initially friendly-Waited 8 weeks for partial delivery-Multiple errors with order, wrong items, overcharge-HORRABLE CUSTOMER SERVICE with in-store staff, corporate service hotline, and warehouse staff while trying to ressolve issues -In total, 4 delivery dates spanning 3 months-No refund for being overcharged
I was very pleased with purchase and got my delivery the next day .The staff was very courteous and knowledgeable.Thank you and i will be back.
The same thing just happens to me. I found a The same thing just happened to me. I found a better mattress at a better price elsewhere better bed elsewhere for less price. I called and can't get a refund. I'm totally wasting my money on an inferior product. Consumer have a right to return any product if they are u unsatisfied. I am highly unsatisfied. I will never do business or recommend them to anyone.