This store is ridiculous. It makes me want to never shop at a Shoe Carnival again. The employees at this store are very unprofessional. I tried to exchange a pair of tennis shoes for a pair of boots as an Christmas present for my boyfriend. They are so incompetent they have ordered a size 13 boot instead of a size 12 twice. Then acted like it was our fault. The first time they called us to come get them we went to pick them up & they had them out to sell...wow!!!
I was out of state with my son being trained for his service dog. I went to Ohio's local shoe Carnival and bought 2 pairs of shoes. I had $10 shoe perks and a $10 coupon. The store in ohio wouldn't except both. So when I got home I went to this shoe Carnival and they gave me the amount of my coupon back. We r a family of 4. My special needs son has trouple finding shoes due to the braces he has to wear. We have shopped here for the past 5 years. I will not go anywhere else. They are great with helping us with what ever we need. The associate that I dealt with last time was named Donna.. I don't remember the mangers name. Good job guys.
I have never received such rude, indifferent service at a Stride Rite store before. Interestingly, from a manager! If you are looking for Stride Rite's tradition of outgoing, friendly assistance in trying shoes on your child and assisting you with returns and exchanges, I suggest you go to another location.