I purchased my glasses 10/29/15 and I thought they were very expensive but I figured I was getting a quality product. I was told the warranty I purchased with the glasses was for one year and anything that happened to the glasses would be repaired within that year. During the course of the year the lens was scratched. I took them in and it took forever to get someone in management to authorize getting them entered into their system and let me on my way. They were repaired to my satisfaction. Again during the year I had need of repair as the left stem broke off.(poor quality} Again I went back in and after a long wait the manager tells me my warranty is a one time warranty not a one year warranty. She said she could not fix them. She said she could not order the parts and all she could do was sell me another expensive pair of frames. I flat asked her if she was going to repair the glasses and she said she couldn't. I feel ripped off and lied to.
KEI has made drastic changes to their practice this year and it is no longer a professional or ethical place of business. They have always had very…
Dr. Keplinger took over when my previous eye doctor stopped practicing.. I was somewhat skeptical of the change, but Dr. Keplinger and his staff were great. Friendly staff and a thorough exam. Both me and my family will be staying with Dr. Keplinger.
Understaffed. There was only one doctor doing eye exams while they're doing their dollar exam deal. The wait time was 3 hours both times I was there. When I finally got in to see the doctor, he was very rude. He made me feel stupid, chewed gum, played music, and burped very close to my face. He was extremely unprofessional. I also saw one of the workers being snarky to a very polite man who didn't speak English well. Overall, this was a terrible experience and I don't plan to go back.