My 3 Sons Moving
Lexington, KY 40503
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I hired My 3 Son's Moving to move my belongings from one townhouse to another in Frankfort, KY on 8-27-16. They arrived on time, but with a much smaller truck than was needed for the job, therefore it took longer to move me which of course resulted in a higher bill for me. They did not have their own tools to unhook my washer and dryer, but thankfully I had tools to provide to them. While moving the washer and dryer out of the laundry room at my old place they tore the linoleum in 2 places and put a hole in the door. I was assured that the owner would take care of this damage. After the move as I'm unpacking I notice that they had caused damage to my entertainment center (broke the door) and to both my washer and dryer. I contacted the owner that same day and about a week later he finally came to inspect the damage. I was assured that he would pay for the damage to the old house and he would have both my washer and dryer and tv stand repaired. So far the owner did finally pay an appliance company to repair my washer/dryer, but my tv stand is still broken and he has not paid for the damages to the old house. In fact when I received a bill for an amount of $577 from my old place for the damage his movers caused and sent it to him I was told by the owner David(in an email) that he would go to court before paying that. At this point I have been trying to contact David with no success, he has been ignoring my emails. I believe he thinks this is all going to go away, but his movers and company are liable for the damage they caused to my belongings and to the linoleum/door at my old house. This is extremely poor customer service and I would NEVER recommend this company to anyone!! I have also reported them to the BBB and file a consumer complaint with the Consumer Protection Division of the Commonwealth of Kentucky.
I used this company to move my household goods from my house in Floyds Knobs to two storage units. The workers were lazy and caused damage to my custom made furniture. They dropped boxes off of the back of the truck and had no idea how to properly stack boxes in a storage unit. They did show up on time, hence
the 3 star on promptness. My charge was over $1,700.00 and the workers would not get out of their truck to unload my goods until I paid the bill. I negotiated with the company dispatcher and reduced my bill and then paid my bill, only then did the workers get out of their truck and continue damaging my household goods.
I would not recommend or use this company again.
Do not use these guys !! I was quoted 80 an hour then they charged me mileage but the worst is after they got half my stuff loaded, they told me they can't get it all and couldn't make another trip.. I had to hire another company to finish the move.. Called the owner several times and he never even called me back.. My daughter received a written quote also and she was charged 90 dollars an hour instead of her original 80 dollar quote.. What kind of scam are these people running? It's wrong on so many levels