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Experience Better with Ken Towery's Tire and Autocare

General Info
Why Ken Towery's Tire and Autocare? 60 YEARS EXPERIENCE We're a trusted, national leader in the industry. Our teammates are some of the most knowledgeable and helpful professionals in the industry. They have one mission: to help you maintain your vehicle as if it were their own. With over 4,000 trained, certified technicians, we know what your car needs to get back on the road quickly and safely. ALL MAJOR TIRE BRANDS We have the right tire, with the right warranty, at the right price. In stock or available in most cases by next day. WE INSTALL 3 MILLION TIRES A YEAR As one of the nation's largest independent tire dealers, we are experts at fitting and installing the right tires for you. 30-DAY RIDE AND PRICE GUARANTEE We want you to be completely satisfied with your tires. You get 30 days of price protection and 30 days or 500 miles to test your tires. Return or exchange them; no questions asked. OVER 1,200 LOCATIONS Part of the Monro, Inc. family of brands.
Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Extra Phones

To be connected to the store nearest you: (855) 850-8473

Services/Products
A/C Service*, Air Filter, Alignments, Battery, Brakes, Breather Filter, Canister Filter, Cooling System Service, C-V Boots/Joints, Engine Analysis, Engine Tune Up, Exhaust System, Accessory Belts, Fuel Filter, Fuel Injector Cleaning, Muffler, Oil Change Service, Oxygen Sensor, PCV Valve, Power Steering Flush, Rear Axle Bearings/Seals, Shock Absorbers & Struts, State Inspections*, Steering Parts, Suspension Parts, Tire Rotation, Transmission Maintenance, Universal Joints, Wheel Bearing Repack/Seals, Wiper Blades *=Select Stores
Brands
BFGoodrich, Bridgestone, Continental, Dunlop, Falken, Firestone, General Tire, Good Year, Hankook, Kelly Tires, Michelin, Pirelli, Runway Tires, Yokohama and others.
Payment method
amex, check, master card, visa
Location
Store hours may vary by location
Associations
ASE Certified
Categories
Auto Repair & Service, Auto Oil & Lube, Brake Repair, Tire Dealers, Tire Recap, Retread & Repair, Wheels-Aligning & Balancing
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Reviews

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Rachel S.

12/28/2015

Overall

Overcharged me $150 for brake line replacement. I confirmed this with other mechanics in lexington. Although they are refunding me $134 I am still not happy they ripped me off. I get conformation of my refund tomorrow, until then I won't believe it till I see it. They are not BBB acredited!!!!

dielsalder

05/06/2014

Overall
Buyer beware - Overcharging

What happened: My car's thermostat housing went bad and was leaking very badly. I brought it in without an appointment because I had noticed my car was overheating while I was driving around so I brought it to the closest repair shop which happened to be Ken Towery's. The employees quickly verified that the thermostat was bad and needed to be replaced.



Later on I get a call from Ken Towery's saying that the repair would cost $650. I was shocked.. By then I had already done my research and determined the parts would cost about $100. So i figured about $200 would be fair.



Instead the employees I talked to INSISTED that along with the thermostat housing, the head gasket had to be replaced. Not only did they say that it had to be removed in order to replace the thermostat housing (which is completely absurd, only the throttle body needed to be removed), they had to put a new one on instead of reusing the old one, which, of course, brings the total up to $650 due to the labor required to replace the head gasket and the new part itself.



Now... I am a 20-year-old college student that doesn't know a lot about cars. I am assuming that they thought I would believe whatever they told me and pay whatever ridiculously overpriced bill they threw at me.



What I did next: I got my dad's truck and trailer and towed my car to a local car shop (owned by the most honest mechanic I have ever met) at home. I dropped it off Sunday night and it was ready tuesday morning for a grand total of... $150 out the door.



Moral of the story: Pay attention to what they say; do some research. It is THEIR JOB to overcharge wherever possible, even if the repairs are irrelevant to the problem. So before letting them even touch your vehicle, do some research and it might save you $500 like it did me.