2200 War Admiral Way Ste 130, Lexington, KY 40509
|Mon - Sat:|
If you need to go to Hobby Lobby you might want to consider another location. The so called mgr. Freddie is very good at putting blame on the customer. I had 2 children's craft kits that were priced with Hobby Lobby's price sticker for a $1.99 each. The cashier said she would have to charge me what was printed on the box by the manufacturer. That price was $14.99. The Hobby Lobby sticker didn't appear to be tampered with so I assumed it was priced by an employee in that department. The mgr. was called and he said he couldn't sell them for the price on the sticker. I told him that I thought they had to sell the item because that was the price on the sticker. He looked at me and said so you think it fair that we sell you these items at the wrong price. I told him that I wasn't aware that it was the wrong price. I base what I buy on the sticker price. He then said I will sell you 1 of the items. I told him that I wanted the items for the price on the sticker. He then started saying that I wasn't being fair. My husband told him it wasn't fair that someone priced them wrong. I think this is the worst customer service of any mgr. You don't try to put the blame on the customer. I hope I can cost them more money by letting people know that Hobby Lobby is terrible at customer service.