I lived in one of their apartments for a year and it was the worst renting experience I've ever dealt with. I moved in December and the heat did not work - not only did they say they would not be fixing the heat, they gave me a lot of space heaters and refused to help pay the insanely high electric bill. Then when summer rolled around, I also had NO air conditioning and it was like 100+ degrees. They fixed the a/c in SEPTEMBER and knocked huge holes in the walls that they then did not fix for another six weeks and they only fixed it when I threatened to withhold my rent, which I had to do. The landlord, Lisa, is very unprofessional and would not answer my questions when I had to move out. They refused to provide my damage list and only wanted things done on her schedule, even though I clearly have a full time job. I gave them 30 days to give me my deposit back IN FULL and did not hear a word until I went there on day 32. They told me that my file was suspiciously "missing" and that the accountant was out and I would not get my deposit back for several days. They have 30 days and that's it. After bothering them, because I left that apartment SPOTLESS (it was NOT clean when I moved in) they finally gave me my deposit but I will NEVER do business with them again. That apartment was beautiful, but the business truly made it unbearable to live there. So happy I got out.
I did like the grounds......Spacious and well kept. Neighbors were very nice and complex was generally quiet. However I had MANY maintenance issues..I had to call about my broken AC/Furnace 8 to 10 times. After many attempts of "duct tape style" fixing, they finally had to replace it completely..... after 8 months of suffering. But even worse, was my tub back up. They blamed it on bad faucets and other excuses. I had to clean my tub each day BEFORE taking a shower due to "stuff" inside the tub which seem to appear out of no where. I complained throughout the year. Then, on the day before I moved, I found the problem and videotaped it. Sewage etc was coming up out of the tub drain. I later discovered from a previous tenant that she had the same problem.... only worse. They had told me that the only way to determine the problem would be to tear up the tub and floor. They were unwilling to do so. Therefore, I had to live in disgusting conditions at a high rent.
They will constantly promise you they're going to take care of maintenance issues and constantly fail to do so. The person who usually answers the phone at their office is usually rude and unhelpful and acts like you're asking a huge favor if you expect them to do their job. Whether you're a property owner or renter, save yourself a lot of trouble and avoid them.
My dad went here for rehab after he broke his back. The hospital picked this facility. At the time this was the only one available. Two days before he was to be released, my dad fell and broke his neck. The staff found him on the bathroom floor, picked him up (with a broke back) and put him in a wheelchair, rolled the wheelchair to the bed and moved him into the bed. A nurse called me and told me he had fallen but was okay, there was nothing to worry about. I was in my car on the way to the facility to see my dad when she called. I told her I would be there within 10 minutes. When I got there she had gone to lunch. I walked in my dad's room, he was lying on the bed with bruises on his face, the back of his head bleeding on his pillow, and him looking at me with a confused look. I asked him if he knew what happened. He said no. He didn't have any idea what was going on. I was extremely upset, I insisted they call 911 and have my dad taken to the emergency room to be checked out. I was really, really upset over all this. There was blood about a foot up from the floor on the tile wall where my dad had hit is head when he fell. He was suppose to push a button and wait for someone if he wanted to get out of bed. But, my dad was 90 years old with dementia. He would forget he was suppose to wait for help. There was no buzzer on the bed to alert the staff is he got up, even though he was in there because of breaking his back due to a fall. The results of tests at the emergency room revealed my dad had broken his neck and suffered a concussion. Due to the broken neck he was unable to swallow and a feeding tube was surgically inserted into his stomach. He never recovered, 3 months later he died. Three weeks after that my mom died. They had been married for 68 years.
They don't communicate except through their attorneys and only after you have accumulated months of missed payments. That's not a problem if you know who to send payments to, but new home owners don't seem to get notified until several months after moving in.
The PLACE SHOULD BE CLOSED DOWN !!!!!! If you don't love or care for your love one send them here !! Most of the staff don't care !! They don't follow doctors orders or that of the families !! Causing hospital stays, worsen health conditions causing earlier death !! They steal anything they can including your love ones pain medication !! You have to take your love one to the restroom because most of the time they won't come and they'll tell you NO !! The only Good there is the therapy and the 4 nurses and 2-3 aides !! I know of two elderly patients that fell out of bed and not one nurse got off their lazy butts to check on them !!!!
Do NOT even think about living here. When you visit, they show you a very nice looking apartment when in reality, the actual apartments are falling apart. There are giant cracks in our walls from the foundation shifting & their way of fixing it is to just plaster over it until it cracks again. Along with that, the doors are hung crooked so that there are gaps at the top .Because of this, rain, wind, snow etc all gets in.They overcharge on electricity every month and won't give you a breakdown.. The wifi is out every other day &they take days to fix it. The general atmosphere is also very unsafe. Every week I see cop cars & there are constant parties/weed during weekdays. My car was totaled after being hit while parked here overnight & the management was extremely unhelpful with it. People here are extremely inconsiderate when it comes to other peoples' property and swing their car doors into your car. I do not feel safe here and will definitely not be returning any time in the future.
his was the worst rental experience that I've had. The lack of professionalism from each employee, from the front desk workers, to Melinda, the owner, is ridiculous. The lack of timely repairs was absurd, and the lies that we had to wade through were uncalled for. We have moved frequently because of my husband's job and have had many wonderful rental experiences and have been excellent tenants, as proven by the feedback from our landlords, however this was a nightmare.We read negative reviews on google before renting, and because of that, we almost withdrew our application, but because we liked the property, we decided to chance it. Be clear: while the property was nice (because the owners handed it over to PP in good condition), the rental experience was miserable. Do not be fooled by a nice property--PP has not gotten their hands on it yet.Before we even rented, Lana lied to us about the cost of the property and raised it $25 per month after we had put down a deposit. The key that PP made for themselves didn't work, so for two years, we had to meet maintenance crews at the house for work. They said they would come get a key from us to make a copy, but never did. When they needed a key to get into the house to show it, they threatened to change the locks and lock us out of the house. Each time we needed a repair, we called on average 3 times before anything was done--and we waited weeks in between calling.We called about an HVAC issue months before anyone came out to fix it, and when they finally did, the issue was not resolved, and they refused to send more work crews out because we were getting ready to move out.We waited five months for one maintenance issue to be resolved, and each time I called I heard about how overwhelmed they were with maintenance. Once, the front desk worker yelled at me that since the issue wasn't an emergency, we were just going to have to be patient (5 months?). No one, from Molly, to Marcia, to Melinda can manage to speak to anyone on the phone with any sort of professionalism.Upon move-out, we did not receive an inspection report until we requested one. When we questioned charges, Melinda told us various stories until I uncovered each of them as a lie. None of the repairs were made that she originally said were made. She lied about making contact with the owner of the property, the buyer of the property, and several maintenance crews--so they amount she charged was completely arbitrary and did not match up with the costs of any repairs that she claimed were necessary according to the professionals that I spoke with (and that she claimed to have spoken with).The bottom line is that clearly, PP pleases property owners, but not renters--if you are a renter, you are at their mercy, and they have no inclination to treat you with any sort of respect or professionalism. Look elsewhere for your rental needs.
THE WORST!! NEVER NEVER live in one of there properties. They make money off taking advantage of college students. We payed our rent on time every month and yet they refused to write us a deposit-able return deposit check (this is still happening 4 months after we moved out). We had to go 2 weeks without hot water in the winter and our pipes burst because they ran them on the outside of the house. Their about doing the minimum for maximum profit. I wish someone would of let us in on this before choosing them. DO NOT make the same mistake. If I could give it no stars that would not even be low enough.
Never take your love ones here! It is so sad, how some of the evening nurses (LPN) treats their patients. They take their sweet time and sometimes doesn't give meds on time. I would not recommend this place even if it's for a month. The nurses are just plan lazy.