I like the gym itself - it is decent enough. However, the customer service is horrible. If you sign your name to a contract, be afraid!
171 W Lowry Ln Ste 168Lexington, KY 40503
From Business: Health Club with a kick. An explosive physical fitness program. Burn 1000 calories/hour in our "Power Hour" with our personal trainers. Lose weight and inches in …
2600 Gribbin DrLexington, KY 40517
Especially for the price and hours of availability, this is a great place.I want to address the laboratous 2 complaints stating they are a "rip off." My experience is at Richmond Rd., but doubt there would be this much difference. Honestly the review complaining about their bill sounds very immature. The club gives members a contract, which you sign, that clearly explains the rules. Members must either send a certified letter or go into the club and fill out a form to cancel their membership.It specifically states that verbal notification is not valid. Having a hissy fit at the desk does not cancel your membership. You must fill out the form! If you do not do one of these things and wait six months to address the issue, yes, you will owe a big bill. If, and i doubt it,they were going to give you some credit from your old balance toward your new sign up balance, you would have that on your new "Membership Agreement." What I like about them, is that every detail is spelled out in that membership agreement, which should avoid any such confusion. By the way, they don't get commission! I would give them five stars except it is a bit crowded and lack some amenities, but really for the price it would be a five star.
While the membership fee is cheap, they have the best hours around for a non-24 hour gym, and their equipment is nice, they are a complete RIPOFF. My boyfriend let his membership lapse after a few months. Naturally they kept charging him for a few months. That's not the problem. About 6 months later we went in to take care of the overdue balance and start the membership again. Well, they told us since it had been so long we had to create a new one & didn't have to worry about the previous balance, so we signed up. A few days later, we signed it to work out and they told us we had a huge overdue balance! So we were LIED TO just so some little punk could get the commission. We paid about half to get in then the next day they told us we couldn't use the gym until we pay the rest. We stopped going, cancelled the second membership, but as usual they KEPT CHARGING US several months later. Now they're saying we owe over $200! I don't think so! THIS GYM NEEDS TO FIRE ALLTHE STAFF AND GET THEIR HEADS OUT OF THEIR A**ES. Horrible, horrible staff full od LIARS AND MANIPULATORS.