Furniture Stores in Lexington, KY

Deb was very helpful. She checked the availability of the items we were interested in. She was very informative on how Burke differs from other furniture stores in the area. The quality of Burke is definitely evident. All the pieces are thick, strongly built, and of the best quality. We will definitely be repeat customers!

The prices and selection were by far the best out of the many stores we visited. HOWEVER, I ordered a couch 8 weeks ago (I was quoted for 4-6 weeks arrival time), and it still has not arrived at the store nor has Lexington Overstock Warehouse alerted me on any updates regarding the furniture. I have called multiple times and been stuck on hold. The automated phone service is especially unhelpful. Even when I've reached an employee, they have provided minimal assistance and no assurance of my couch arriving anytime soon. I will NOT be purchasing another piece of furniture from Lexington Overstock Warehouse unless the model is in stock and at the location.

After three trips to Burke Furniture to decide on office furniture, my wife and I had decided to make a purchase today. After making a decision we went to the desk area to write the ticket. The lady helping us today first wrote our address down incorrectly, then calculated the bill incorrectly and added 2 cents to the bill, and finally as we were making a final decision as whether to buy the $4000 piece or the $1700 piece she said she needed to go find some cloth for someone. We made our decision and waited for about 10 minutes for her to return. Then I asked another sales associate if they would help us make payment. We asked if it was better for the store to pay in cash or credit. He indicated either was fine. He then asked if we wanted to pay half now and half upon delivery. We had already decided to pay in full, but he was unaware of this. The original lady helping us with the sale ran up and cancelled the payment on the machine, snatched the sale ticket from the mans hand and wrote in large letters void on the ticket. Then she threw my credit card down at me on the table and told us David Burke said we had to pay in full. She then told the other worker there that we would try to use everyone there to get a lower price. We never asked to pay in any other amount than the total, nor did we even ask for a lower price. We were very embarrassed in front of the other customers who were present in the area. Customer service should be a top priority when people are spending thousands of dollars. Burke furniture failed today at this.

Paul is my go to person. They always have or can get what I want. No other place for me but Burke’s and Paul’s helpfulness and ideas.

Ben was amazingly helpful. They went above and beyond to help us get the sectional we wanted and be able to pick it up today!

Great layaway plan .Friendly service Has what I'm looking for in furniture. Plus furniture protection

NEVER shop at Burke furniture ! We purchased several thousand dollars worth of furniture from them. It took three months and six phone calls from us to finally get a chair delivered that was promised to be there within three weeks. When I realized it did not fit the space I called back to the store and the gentleman who had helped us had quit. The lady told me she would find out who my account had been assigned to and get back to me. She never did. We went on spring break, and I just tried to return the chair in person. Not only would he not take it back, but David the manager was extremely rude! After I put my story on Facebook I realized that my experience is not an exception, it is the rule.

Went in and talked with Willa on Monday. Ordered a table and had it set up for delivery on Saturday with a standard two-hour delivery period. Table arrived at early end of the delivery range and was in excellent condition when it arrived. Now I have space to put things I desperately needed! I loved looking at all the furniture in the store, although overall selection was just a little bit less than I expected. The store itself is two floors and is a very large building. Service was polite, friendly, and amiable. Will return.

We were unsatisfied with our mattresses because we were under the impression that what was in the store was a display and not the actual mattress. The manager wouldn't give a refund, was rude and told us there was nothing he could do.

My wife and I purchased furniture from Fitzpatrick and were told outright untruths as to the materials used in the manufacture of the products. Getting them to perform repairs was quite a struggle, and now that the furniture needs major repair, they are essentially telling us we are on our own. I HIGHLY recommend you go to some other store, as this one has the WORST customer service after the sale of any we have ever dealt with.