This company, especially this office, are *very* customer-service oriented! The staff shows genuine concern for you when you're in need (your car's in the shop, etc.), and they will help you. The pick-up service is impressive - not every rental company does that. Kudos!
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My Rental Experience was quick and efficient from start to finish.Car was ready, everything was hassle-free and customer service was excellent, car was in really good shape. Darrius Jackson was my CSR and was excellent, definentley Management ready.Brandon C.
Reserved a full size vehicle before my arrival, but I didn't expect a Jeep Patriot. Very slow and barely had enough room for my baby elephant and this day in age I expected a USB port or some type of charging port to power my phone after a long flight. My expectations for a full size vehicle is Tahoe, suburban or a Yukon. A Jeep patriot seem to be more of a midsize vehicle. What a disappointment.
Staff griping about assisting customer until customer voiced distress with her attitude. Debit card reimbursement received 48 hours after initially told it would be available.
NIce car delivered to the FBO at Bluegrass for my overnight stay at the Southern Miss/Kentucky football game. Pleasure to rent from Enterprise
I was so glad that I got a brand new Minivan which was just arrived from the show room! !! Had a lovely experience overall! ! The courtesy extended by the staff is really commendable! !! I was few minutes late in returning the car back, I wasn't charged a penny extra!!! It was an amazing experience! !! I just love Enterprise and it will be always my first choice! !!!
I am a traveling Ob/Gyn, Dr. Cathy L Bagley of(drcathylbagley.com), who fills in across America in rural areas. I depend on reliable vehicles delivering me safely me to work sites from 40 miles (Cynthiana) to 90 miles (Manchester) away from the airport at odd hours of the day. This, I've found in Enterprise's at this locale. I've patronized Enterprise at their Lexington, Kentucky location renting small to medium-sized SUV's for just under a year. I find service staff friendly, fast, efficient and accommodating. Agents are courteous and good problem-solvers. What one can't solve, the other quickly steps in to get me on my way! Garage attendants provide well cleaned, fueled and maintained vehicles. And, garage checkout personnel are friendly and accommodating. Enterprise will always be my first stop landing at Lexington airport.
I flew into Lexington on a Friday afternoon on business and as usual everyone went to get their rental car after picking up their luggage. I wasn't bothered by it because I'm use to it, but the manager noticed the wait and apologized to me and gave me his business card with a note on it to give me a free upgrade. When I got up to the counter he was still there helping move things along and told me to keep the card for my next trip and gave me a Challenger instead of the Corolla I had rented. The rest of the service I received as well as the condition of the car was also top notch.
Just want to give kiddos where kiddos are deserved. Tiffany and the gang at Enterprise deserve a gold star for sure!! They go above and beyond to serve their customers. I was in a car wreck and had to get a rental vehicle, they definitely accommodated my needs and were one of the bright spots on this whole ordeal.....thanks Enterprise you really picked me up ����
The location is in the terminal and easy to get to. The car was brand new and exactly what we reserved, and the service was excellent.