they don't have a star low enough to rate them.they ether owe the techs money or they will not sent the part to fix the problem. leaving the tech and customer hanging out to dry.
I did work for these guys and they wont even pay me for it the TV got fixed but I never got paid for the job what a bunch of losers, on top of that the customer was waiting a month before they sent a tech out
Bobby Jones Electronics is the most disorganized company I have ever worked with.They farm out their warranty and onsite work to other organizations and are terrible at keeping in contact and documenting what they do.We are one of the firms that worked with them and will NEVER do this again.They have defaulted on paying their bills for over 6 months after jobs have been completed to 100% satisfaction.They also do not explain everything to the customer and do not send all required parts for the initial visit. We had to re-visit a customer and use parts off of old equipment on new because wires and other parts were missing.Stay away from these people. They do not talk to each other in the office, They only have email and instant messaging. I have tried for months to get in touch with the customer service manager Ben Malkin after our initial talks and he disappeared and nobody knows where he is and they say he is the only one that can assist me. What kind of organization does not have verbal communication with employees and also drops the ball when a person is not available…. Especially for months at a time when there is a billing issue.Customer and Technicians BEWARE…. Stay away from Bobby Jones Electronics for any service.Their BBB rating is also an “F” and they have many complaints about them.http://www.bbb.org/lexington/business-reviews/television-and-radio-service-and-repair/bobby-jones-electronics-in-georgetown-ky-1670
I am surprised that this company is still in business!! We purchased a Haier washing machine about 3 months ago. After 2 days of using it, it starts to leak. We called Haier and they told us Bobby Jones Electronics will be the people who will fix our washing machine.. We call them and tell them it is leaking and they say okay we will order the parts... how do they know which parts to order if they don't come out and look at it?? So a month later our parts come in...a part time guy comes over and tells us they are not the right parts... we call bobby jones and they tell us they will order more parts... a month and a half later the parts come in... and WHAT DO YOU KNOW!!! THEY ARE THE WRONG PARTS!! These people are ridiculous! One of the guys at Bobby Jones has the nerve to tell me they have a 99% satisfaction rating!!!These people are idiots! I'm upset that I have to actually give them a star to rate them!