Terrible! My daughter had a Rx for accutane, which requires labs and Dr. appt. in a very specific window of time to obtain the med. The pharmacy received the order on 11/15/17. I called to follow up on 11/16/17 and was told they would work on getting the pre-auth. I called back a week later because I had not heard from them, and was told they still did not have the pre-auth. I let them know that I will pay for med if they need, just let me know. They stated they will call me back to let me know. I called back 12/05/17 to again check on it (since they never returned my calls), during the first call, after waiting on hold for 15 minutes, they disconnected me. I called back and held for another 15 minutes and was told that my time window was missed and that I will have to take my daughter back to the doctor, get another lab order, and repeat the labs before we can start this process all over again. Very unprofessional business. They dropped the ball and as such I will invest more time and money to get another pharmacy to do what they should have done to begin with. I will never use or recommend this place. I also have told the physicians office that recommended them, how incompetent they are, so that hopefully no one else goes through this needless hassle with them.
The automated system said my prescription would be ready after 8am. I get here at 9:45 am and an hour later, I’m still waiting. Not happy!
They have a professional and friendly staff, and I would definitely recommend them to friends and family.
Hubbard & Curry is the best pharmacy I have ever worked with. I know that I can receive quality products at a fair price. The thing I really like is, it's like one big family. I have full confidence in there suggestions. If there is a problem, they will call me. The delivery service is the best. I love this store!
I have never in my life been treated with such disrespect and contempt by a business owner.. She actually scowled at me and rolled her eyes, when I asked her to help me. She also hung up on my mother, when my mom simply asked if there were other pharmacies in town who could help us (This place changed the flavor of our pet's medication without telling us, and our cat refused to take the new flavor. The owner was apparently furious that we wanted them to correct this, as she became visibly angry when I asked her to make it "chicken" instead of "cherry and chicken".)
Received a RX from my doctor and was advised that the RX would be sent to this pharmacy and would be free of charge. I called them on 2/25 and was told that it would not be free and that I would need to pay for the RX. The charge was not very much so I agreed to call them back to remit payment through the phone. I called them on 02/29 and made the payment over the phone. To date, 03/14, I have not received the RX. I called the pharmacy and was told that I was not charged until 03/10 and no one could tell me why it took from 02/29 (the date I called to give my CC information) until 03/10 (when they finally charged me for the RX and shipped my RX). Thank God my RX is not for a life threatening illness or an illness needing immediate medication! Will not use this pharmacy again.
Blue Grass is a GREAT mail order service and has excellent cash prices for prescriptions not covered by insurance. Customer Service is top notch as well!
This pharmacy delivers! I feel the pharmacists know me and my medicines, and call me in advance if they think there is a problem or has been some mistake made with my prescriptions. They are very reliable and dependable, and always so nice and patient. All the other pharmacies just do such a large volume of prescriptions that they just fill anything...re: they have no idea when a nurse has called in a prescription with a mistake on it; which sadly has happened several times with other pharmacies. I feel much safer getting my prescriptions filled here at Hubbard and Curry Pharmacy, instead of elsewhere.
Most helpful staff I've ever come across. The pharmacists are knowledgeable, patient and always professional. Would highly recommend.
I waited in line for a prescription for over 30 minutes. There was a problem with every person in front of me 7 people total. will not use this pharmacy again.