I paid them to tow a vehicle for me. Took them a day and a half to get it to me when it was supposed to be same day. I called the next morning and was told that the driver went home with it til next day. Told me it will be there some time today. Very unprofessional. Price was good but time was ridiculous.
Great towing company! Highly recommend using this company! Reasonable prices. Friendly and professionally ran!
I called USAA and they hired this company to bring my 9 month pregnant wife and the 2 kids gas on the side of the road. They took more than 30 minutes to start bringing her gas because their driver in Austin, TX was helping someone else. She was located on Southwest Pkwy between 71 and Barton Creek Blvd going Eastbound, which she told the driver. No one ever came. She tried to call the driver and he didn't answer his phone. I called and found out that he "spent 30 minutes looking for her" and then "he had other people to help." I told him, that they needed to hire better people and their guy was an idiot if he couldn't find someone on the side of the road. Although didn't know it at the time, I'm speaking to the manager, "Kenneth," who is in Kentucky at this time. He says, "Yeah, I'm sure it's my drivers fault that your wife can't tell him where she is." I blew up, and told him to lose his "f**ing pride." He said the call was over and hung up. I called USAA back and told them what happened, they apologized for the poor customer service and said that was the type of thing they needed to know and she sent a different company, "Auto Medic Roadside II." I called Kenneth back and he said the next higher up person from him was the owner, I asked him to leave a not for the owner to call me. He refunded my $5 for gas, and ignorantly kept talking about how he knew his driver in Austin, TX and that he was a very hard worker. I did my best to express to him that he didn't understand customer etiquette, as he tried to meaninglessly power through the reasons why he felt their company was at no fault what so ever and that driver in Austin was beyond reproach. The second company that USAA sent made it in 20 minutes, the guy said it was really easy to find her. She was on a green back drop on the side of the highway.Terrible, prideful, rude customer service. And, they left a pregnant woman on the side of the highway after 30 minutes of looking, which Kenneth said was a very long time in that industry. They didn't even call her back to tell her to call someone else for customer assistance, they just left her there.
I had a flat tire on the highway in a very bad spot reliable roadside was great they showed up fast and I was on my way in no time the driver did everything I did not have to get out of the car I'm very thankful for there service
My car was towed from eastland bowling lanes while next door at the silver cue. Had been bowling for an hour then played pool for no more than an hour. Came out and car was gone. Total scam.
Absolute garbage, I had my car towed out of a legally parked spot that I park at all the time and had to wait for 2 hours for someone to show up. Then, I had to argue with the owner and explain to him why my car wasn't supposed to have been towed; the guy is a prick. Didn't seem to understand basic logic and reasoning. Eventually, I got my car out after threatening to call the police for automobile theft and even then it took a minute to sink into his thick bald head. It wouldn't have been such a big deal (I totally get that mistakes happen) if it wasn't for the 2 hour wait and ensuing unnecessary argument. I had to go to work at 8:00 AM and didn't end up home until 1:30. Thanks.
I got towed off a lot downtown because it was 3 AM and I knew the business owner didn't care if people used his lot during business hours; but that's okay. It's these guy's jobs to tow illegally parked cars out of lots and they had a contract with the business owner. The level of unprofessionalism and rudeness I encountered trying to get my car back, however, was nightmarishly unbelievable. First off, this operation is essentially an unmanned garage full of towed cars with no actual people working there. In order to retrieve our car we had to call the owner and wait outside in freezing rain for 53 minutes (he said he'd be there in "a few") while he took his time getting there. Then we actually had to deal with the owner and, wow, what a piece of work! He cursed unashamedly and unprovoked at my girlfriend, laid out insults, lied to us about being able to use a credit card, tried to explain away all the cursing as being directed at me(as if it mattered), continued on to tell me to "grow up" (I'm a 23 year old graduate student) and was just generally unprofessional. I hate getting towed as much as the next guy but this man's infantile actions were entirely uncalled for. If you own a business in Lexington I would highly recommend you avoid using this place and pick one of the more professionally run towing companies in town. Even Bluegrass blows this place out of the water when it comes to common decency.
I called these guys for a tire change. First they send a person who cant do it and when I asked for refund. The guy yells at me and even called me an idiot. I asked for a refund and they said they ll pay me back half of it, and it has been a week, they havent posted it.. Everytime I call they behave very rudely like hanging up the phone on me and keep saying the owner will call me.. I m very tempted to file a formal complaint over these guys..