We bought a large remnant from BCB. The owner was wonderful to work with and the carpet is great! Highly recommend checking them out.
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The furniture and quality are excellent but once Lexington Furniture Company gets your money, you might as well have shopped at IKEA. The items that we purchased that were in stock were delivered promptly not the 8 to 10 weeks estimate. The two large glass front bookcases were not. After 8 weeks I called to find out about delivery. After three days of "finding out where things were" I was told thatLexington Furniture never received a back order notice from Dovetail and that there would be another 8 to 10 week wait. What a coincidence! The same amount of time as if the bookcases had never been ordered!Today May 29, 2015 the bookcases ordered December 29, 2014 were delivered. The delivery men were polite and helpful however, the bookcases tip forward on carpeting because they do not have levelers which good quality furniture should have. The delivery men anticipated some issues because they noticed the lack of levelers but are not supplied with anything to compensate. The delivery men called their manager for a suggestion or at the very least the name of someone were could hire to compensate for Lexington Furniture's lack but the manager said that I was pretty much on my own for that. The delivery men did move a couple of heavy chairs in front of the bookcases to keep them from falling on top of us. They also left the shelves out as that made the bookcases even more unstable.For this kind of service, I could have saved a lot of money and ordered from Ikea. I have ordered from West Elm, spent a _lot_ less, and had a company who cared. #LexingtonFurnitureFailEdited to add: I called the Lexington Furniture Company and asked to speak to the manager. I was told that he was with a customer but would call me back. I explained that he needed to be fast because I was posting bad reviews on social media. The owner did look up my name and see what all had transpired. Lexington Furniture is sending someone to make these bookcases right on Monday. June 1, 2015 two hours after help was supposed to arrive or call NOTHING. My original assessment still stands.
There are two Rite Rug stores in Lexington, Kentucky. My wife and I decided to check the one in Helmsdale Place only because of a customer review and recommendation in “Rite rug customer rating review Lexington KY” (please see Destiny’s review below). destiny… 06/17/2012 “I shopped all over town and figured the big boxes would be cheaper. Home depot and Lowes couldn't come anywhere near the price given by Riterug. They were identical products and identical services. Riterug was THOUSANDS cheaper than there closest competitor. I first went to the one on fortune drive and couldn't get any help (maybe the guy was just having an off day) but then I went to the one behind cheddars off of man of war and they were great! I tell all my friends. And the floors look great and speak for themselves.” Destiny is 100% correct, we were also very pleased with our visit to the store, the hardwood floor purchase, the installation and all other help that we have received from them (especially from the store manager Alan Roberts). We highly recommend contacting Alan for any flooring advice and purchases because he is very knowledgeable, professional, patient, honest, and he never pressures you to make a quick decision like most other sales people. As an ex-sales manager, I recommend Rite Rug Company use Alan Roberts as a training instructor for all their stores, specifically those in Ohio (if they want to increase their sales and improve customer satisfaction ratings). Alan Roberts’ management style and experience can greatly help the company.
Pretty good experience. I would consider them professionals. They forgot to do a few small things, so I called and talked with Andrea and Josh and they quickly sent someone back out to finish the job for free and put the closet doors back up. I would go there again.