The customer service is terrible. We, Lonnie V., have been having issues with the vehicle since the day it left off the lot. It would completely stall. Took it to the shop for their mechanic to take a look at it and was told that there was nothing wrong with it. Took it there the next week and every week following that. The 4th week they said that they had to replace the starter. Fine. It was replaced and still was stopping. Took it there for a 5th time and left it there for over 4 days for them to look at, all while still paying weekly payments, and was told there was nothing wrong. At each one of these visits we have requested for a receipt from the mechanic to see what he was looking at and each time the lady in the office advised that they didn't have one. Finally, we decided to either trade it out for a different car or get the down payment back. The lady in the office was the most rude person we have ever dealt with. Then I called and asked if I could be transferred to either the manager or the owner. She advised that she was the manager. I then asked if I can speak to the owner and she asked why, I advised that it was a matter of speaking with him regarding an issue with a vehicle. She said he was going to refer me over to her so to tell her what it was that I wanted with him. I then asked her what his name was and if I can have his email address. She said that she will not give me his name and that she didn't have time for this and hung up. Eventually, I was able to find the owners name and phone number. If anyone else is having issues with this place the owner's name is Russ Taghizadeh and he can be reached at 859-254-1711. He does not need someone so rude and disrespectful working in that building. She is just conning people. I feel like because she didn't produce any receipts, she probably didn't even have anyone look at it. Couldn't even tell me the mechanic's name. Terrible business with her. I called from a recorded line so I have my proof.
Bought a 2002 envoy for 3000.00 dollars cash and in 3 days the transmission went out. They would not do anything about it. Very unprofessional.would not recommend this car lot to anyone..
Don't get scammed! I recently spent $5k on a car here. In only a few weeks (and less than 1k miles) it became inoperable and needed an entirely new motor! They knowingly sold me a car that wasn't safe to drive.If that wasn't bad enough, there were numerous other issues. It took them longer than the legally allowed 60 days to get me my tags (so the car stopped working before they even gave me my tags!), they put the wrong date on my temp tags so I had to drive with what looked like expired tags for the last 30 days of the temp period, the spare tire w/ the car didn't fit & more. They refused to assist me in resolving these issues in any way. I was told if my car needed a new motor after just buying it then it was my fault and that I should pray and give to the poor. Yeah, the people who don't know me at all and just scammed me out of 5k really had the nerve to tell me that. Buying a car from this lot has been a nightmare! I would warn anyone against taking their business there!
2 weeks ago I purchased a 2013 Chevy cruze from carmax, I traded in my 2002 Toyota rav4. Carmax gave me 1000 fir Mt trade even though the Kelly blue book value was 1900 to 3500. 6 days later carmax called me and told me the financing fell through and i had to bring the car back. That was not carmax,s fault but they also told me my trade was in another state. U wanted to wait until they had my trade in back but they wouldn't let me. So I took the car back and they gave me 1000 cash for my trade, very bad experience all the way around. Very dissapointed in carmax, very unprofessional.
In 2014 bought a 2012 Toyota Yaris, asked for payments to be less than 300, got 448.00 and pay biweekly, due to medical bills and no paychecks, lost my car and got screwed out of 4300.00, reported to BBB and the Attorney State General.
Told me on the phone that a big down payment was not how they worked and that they worked with everyone to get into a car. WRONG! They wanted 1000 from me before they would do anything. I hate business' that lie just to get you to come in.
I had a great experience. Christopher Neeley helped me find the right car for me and took the time to address all of my concerns. I would recommend Christopher to anyone who is interested in purchasing a car!!
How about 0 stars they are liars they sell you pieces of s***. I was very happy to get my Mountaineer was guaranteed everything worked on it guess what it's winter time my three young daughters are freezing in the morning because the heat doesn't work the guy tells me he will fix it he isn't when I test drove the radio and windows did not work he guaranteed me it was just a fuse have the truck for 2 days windows radio goes out again I take it up there he has his mechanic coming in and the mechanic tries to say that we messed up a wire trying to get the heat to work which is total and complete b******* he then proceeds to tell me that that's why they sell their cars as is and I proceeded to tell him what a piece of s*** business he has when you know and sell a mother of three in the winter time a truck that the heat doesn't f****** work!AND ANOTHER IMPORTANT NOTE HIS MECHANIC CLEARS CODES BUT APPARENTLY DOESNT KNOW HOW TO COMPLETE IT TESTED BY AUTO ZONE THE DAY I BROUGHT IT HOME AND IT SAID CODES CLEARED BUT THE ACTION WASNT COMPLETED!!!DO NOT BUY FROM THEM DO NOT BUY I'M A IDIOT FOR DOING SO TRYING STOP PEOPLE FROM DOING THE SAME!!!Brandie-Grown KY it made me give the f'ers a starTHEY DESERVE NO STARS AT ALL
I was extremely impressed by the way my car turned out! It looked brand new. Very please and thankful because I was nervous my car would never look the same after the wreck. All I can say is nice people, nice service:)
I have bought 2 cars from here 1st is a 2003 volvo s80 and the other is a 05 vw passat wagon i still have both cars and both run fine. if you are going to give a bad review you need to understand that making sure nothing is wrong with the vehicle you are buying is YOUR responsibility i have had my volvo for 5 years and its still running strong taking care of a car is more than just driving it and keeping it clean cars need routine maintenance ie brakes oil changes transmission fluid changes tires etc and lying about the condition as stated in some of the other reviews how can they do that the vehicle is there for you to completely check out and drive take to a mechanic etc if you so wish so for what they do BUY HERE PAY HERE I would say one of the best.