Recently on a NRA Firearms for Freedom auction hosted by BudsGuns.com, I won an antique Sharps Military Rifle for a rather pricey amount on 10/27/2016. I was immediately contacted after the close of the auction to inform me that I had won the auction and to give me instructions regarding contacting them and paying for the rifle. Within their prescribed payment terms, I sent them a personal check for the cost of the rifle, insurance and shipping. The day after they received the payment, they cashed my check and said that the rifle would be shipped after 5 business days had passed. On 11/08/2016, I received an e-mail that said the rifle was being moved to the shipping department for shipment to my local FFL holder. Shortly afterwards, I received a phone call from their business location telling me that the rifle had been sent to the NRA Museum and they would refund my money and give me a gift certificate to be used at Bud's in one way or another. Due to the length of time that had occurred between winning the auction and the shipping notice, I was not at all happy about what I was being told, especially when they have a statement in their earlier correspondence telling me that "Any auction or "Buy It Now" sale is a binding contract between the buyer and the seller on eGunner.com." To me, this notification from Bud's is a direct breach of contract by BudsGuns.com. I will also be contacting the NRA Headquarters demanding an answer from them as to how they can claim a rifle that I won on one of their NRA Firearms for Freedom auctions. If necessary, I will look into a possible lawsuit.
There is a reason why Bud's is beginning to get so many bad reviews. They are arrogant, disrespectful, and don't value their customers. When a customer complains they push them away by blocking their account. Their perspective is to do business with only people who are happy. When I called to speak to a supervisor, he was very rude and told me that he doesn't want to do business with unhappy customers. I told him they are a business, and you will always have unsatisfied customers, his response was "and those are the people we don't do business with." I responded and asked, so your business strategy is to push problems away rather than making it right? I don't see how they will sustain a competitive advantage with their competitors, since there are so many other places to purchase guns from. I asked to speak to a manager and he said the same thing, and actually added "We don't need your money here." I was irate, and to top it off, their supervisor hung the phone up on me.
sending me emails for items I had browsed online (which their price was really great) but when I go back a couple days later to complete my purchase after getting their emails about the same item, the same price ----- the items were not in stock, priced much higher or discontinued.There's a lot of BAD REVIEWS - I can see why now - and I'm not interested doing business with BUD's............period. !
If I could give this place 0 stars i would!!! Buds in Lexington KY is a disgrace to gun shops everywhere!!! After wasting over $1000 bucks and 5 separate trips there i finally asked to speak to a manager, of course she was shocked to hear her employees were acting like douche bags but then stood there with a blank look when i asked her the reason for their disrespect towards my wife and I, needless to say i'll never be back and i'll encourage EVERY SINGLE PERSON I MEET to take they're business elsewhere!!! I don't understand how they stay in business lol they're overpriced, incompetent, and like i said a disgrace to gun shops EVERYWHERE......
I have spent between $12,000 and $15,000 in this business! Being very loyal to the owner of this Sporting good store among many times I buy very high end products for many Kimber handguns to Sporting clay gun ammo by the boxs, and by the flats of shoot gun shells long gun hand guns, and a $over a $500 dollar scope in which I have never had this man say thank you for your business! Some of you may be saying why did you keep going there? I guess in hopes that he would! Because the most of his Employees have always been very helpful, and go out of there way to help you! So this is not there rating! I just purchased a new Browning Citori high Rib 725 over and under grade 4 that came with 5 extended choke tubes that he said that it did not in which I called Browning, and gave them the serial number on the gun! They told, and sent me $ 250 worth of choke tubes that after me buying a $3100 dollar shotgun, and a $150 break down case plus tax! That then he was trying to sell me the tubes that go with it! Is that how you threat a customer of about 8 months that was this kind of a loyal customer to you! And it is great to have camera's to protect your products, but voice recorders as well! So he could liston to you talking to his workers they where afraid of telling you the truth, because of there job! I have spent my last dime there! Jay I hope you read this, and understand what good service is! I ran a very successful business for 20 yrs! And never once ever tryed to do a customer of my loyalty or anyone of that matter! You go through your receipts from me!, because I have mine from what I spent with you! Since the last time I was there I have spent around $8000 with one of your close competitor's that have went beyond themselves to show me how much they appreciate my business! I hope you learn from this!
Perfect service, great prices, and not too crowded. Has a nice selection of used and new the only place I'll go in lexington.
I have never been treated with such disrespect at any establishment. I went in to buds looking for a glock 17. They had a few generation 2 glocks in stock. They where used, did not come with any magazines, case, lock or manuals. And they where wanting over 400$! I offered him a fair deal for a gun in that bad of condition that did not come with anything, I was told "You can take your money somewhere else and good luck finding anything better" the next day I went to Duty Firearms in Winchester Kentucky. He had a generation 3 glock 17 that was 99% could never tell it had been fired. It came with 2 magazines a case a lock a loading assist tool and trijicon night sights along with a rubber grip and he let me have it for 475. I went to buds the next day to show off my buy and they said "who did you steal that from" they are the most disrespectful people iv ever been around. I'll never support Buds Gun Shop. If your in the Market for a Gun go somewhere else unless you want to pay a huge markup fee and be treated with disrespect.
The only gun place I go to. Best by far they try their best to help in every way. They have great prices. Wide selection of guns. What they don't have they will order. Every time I go there I see James and he has been helpful everything I see him. I really enjoy just looking around. Best in town!!!
worst customer service ever. had a guy literally threaten me over the phone after asking where my order was
Friendly staff and excellent selection!