What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Had serious issues with the branch of this company located in Louisville. Absolutely terrible. They were repossessing my neighbor's car but they totally impeded my driveway for an hour and a half and REFUSED to move. Couldn't go to the store at all!! I wonder who else's rights they violated to repo a vehicle at somebody else's house. Did I mention that it is against ordinance to block a driveway to get at the neighbor's car as well as call the police for repo assistance. Remember, this is the Louisville branch. Had to give one star since I can't submit without one. Company doesn't deserve one star, more like a negative 1000. Contacted company about the incident and they have decided not to respond to my legitimate complaint.
These guys are GREAT. They got me out of a huge jam and really went out of their way to make sure everything was just right. They made a repeat customer out of me and I don't doubt you'll feel the same. Talk to Phillip over there, he's a really bright and dedicated guy and a real pleasure to deal with. I can't recommend these guys enough, seriously.
Had some communication issues.. but were finally resolved.The do good honest work, at very reasonable prices.Would go back!
Don't take your car here. They perform incompetent and poor work. They let the "new guy" work on brand new cars and cause additional damages such as tool gouges in the interior door panel and removing paint down to the bare metal behind the door panel. Even after four trips to the shop, they still can't get it right and screw it up worse each time. Then when your insurance allows you to take it to another shop to get it done right, They dispute and delay it. As a result, you will be stuck driving a wreck for weeks or month. - as I still am. The shop does crap work, this includes overspray, failure to reconnect multiple electronic components, poor paint work and poor buffing, as well as poor panel alignment. Don't hire this shop to do a color sand/ buff either - your paint will be swirled and show as such in the sun. So much for the abrn endorsement - seems like it was bought and paid for rather then earned.
They're super friendly and have quick service! Will was really helpful and the guys fixed my car up in no time!
If I could give 0's I would. I tried working with this place. I kept in contact with the office from the day they called me. I was honest and upfront about where the vehicle was, where I lived now and everything. Set up a time for them to come and get it, and these sneaky snakes in the grass show up at night, no lights on, coming pulling up in my driveway and say I need to give them the vehicle. They're the biggest bunch of liars and thieves ever.
Our son was driving back to UK from St. Louis when his care broke down 118 miles west of Lexington. He had it towed to Tony's. Tony personally took ownership of the issues and fixed them at a very reasonable rate. The car was fixed in less than a day and runs great now. I would highly recommend them to anyone.
Terrific people! Courteous staff, knowledgeable and AFFORDABLE. They're doing all of the maintenence on my 2 Mercedes CLK convertibles. Fixed the convertible tops on my Benz & my Volvo
I paid them to tow a vehicle for me. Took them a day and a half to get it to me when it was supposed to be same day. I called the next morning and was told that the driver went home with it til next day. Told me it will be there some time today. Very unprofessional. Price was good but time was ridiculous.
Words cannot express how pleased we are with South Broadway Collision. Unfortunately while my daughter was at school at UK, she was hit on two different occasions. We are so grateful to have found South Broadway Collision - not only is the workmanship EXCELLENT, but their Customer Service is OUTSTANDING. They truly go above and beyond to insure the quality of their work and the complete satisfaction of their customer. They are knowledgeable, respectful and so incredibly pleasant to work with. Just don't find businesses with this kind of effort these days. Thank you to Joe and everyone there for all you have done on both occasions to make our experience much less painful and we have very much enjoyed working with you. We are SO THANKFUL.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.