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Phone: (972) 459-5846
Phone: (972) 795-1643
TollFree: (888) 396-3374
06/06/2011Provided by Citysearch
This review is for ""Sears Home Services online"" repair services:
Ice Maker module replacement.
Outrageous and unjustified labor costs - charged $200 in labor costs for less than 15 min of work (repair took less than 7 min); I filed billing dispute and was told it was denied, however no reasoning was provided. I don't know of any other service company that charges over $800 per hour.
Also, it took over 5 days to secure appointment, rep was 2 hours late (past end of appt time) and then charged outrageous rate.
I have been a long time Sears customer, however this will not be the case going forward. Suggest you consider other providers before calling Sears!
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