More Info

Extra Phones

Phone: (972) 459-5846

Phone: (972) 795-1643

TollFree: (888) 396-3374

Brands
all major brands, dishwashers, microwaves, refrigerators, washers
Categories

Reviews

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Trudyh

06/06/2011

Provided by Citysearch
Overall
Sears Home Services - Outrageous Labor Rates

This review is for ""Sears Home Services online"" repair services:

Ice Maker module replacement.
Outrageous and unjustified labor costs - charged $200 in labor costs for less than 15 min of work (repair took less than 7 min); I filed billing dispute and was told it was denied, however no reasoning was provided. I don't know of any other service company that charges over $800 per hour.

Also, it took over 5 days to secure appointment, rep was 2 hours late (past end of appt time) and then charged outrageous rate.

I have been a long time Sears customer, however this will not be the case going forward. Suggest you consider other providers before calling Sears!

Details

Phone: (972) 315-4227

Address: 2401 S Stemmons Fwy, Lewisville, TX 75067

Website: http://www.searspartsdirect.com

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