Old Town Plumbing Services
1509 Marblehead Dr, Lewisville, TX 75067
|Mon - Sun:|
Phone: (469) 214-2583
Specialties: Toilets, Showers, Sinks & Faucets, Garbage Disposals, Stoppages, Leaks, Ice Makers
We are renters and our Property Manger chose Old Town Plumbing. They had to return to our house a second time to correct their errors. That happened for two different repairs. There was a third incident, where they did not even inform us of a more serious issue. They unclogged our line, but failed to tell us that there was food remaining from where the line backed up. The food was visible through our return AC vent, visible with a flashlight. Old Town Plumbing had 4 men at our house that day and not one of them had the decency to inform us that we had day old food essentially in our wall! This brings the risk of mold, flies and gnats, roaches, ants, and rats!
Our Prop Manager called to discuss the issue with the owner Jack. He immediately returned to our residence banging on our door and acting very unprofessionally. Needless to say, we will not be using them again and will not refer them to anyone.
Their website promises professionalism, their owner does not stand behind that promise.
New to the area and in serious need of a plumber we could trust to deal with an outdoor leak, Jack of Old Town Plumbing was referred to us by our realtor. He was prompt, thorough and efficient, taking the time to explain some of the plumbing idiosyncrasies in Texas. Great price, great work, great guy! Thank you Jack! You are at the top of our list for all of our future plumbing needs!!
Jack & his crew are very good. They showed up on time. Assessed my situation & told me what needed to be done & fixed it.Jack is an honest man. He doesn't charge for unnecessary things. He is very competitive with his prices. OLD TOWN PLUMBING is FAMILY owned & operated with over 40 years experience from Jack alone. If you want the job done right the first time, call Jack @ OLD TOWN PLUMBING!! HIGHLY RECOMMEND!!
12/22/2009Provided by Citysearch -
After using Old Town Plumbing services twice in the last year, I could not be more pleased with the service. Jack arrived promptly, assessed the situation, and told me how much the work would cost. He worked quickly and efficiently and the price was reasonable. I was so pleased that I asked for a few of his business cards so that I could give them to my friends. We had previously shared horror stories about past plumbing experiences. He will definitely be the only plumber that I will hire in the future.
07/10/2009Provided by Citysearch -
Horrible business running and the owner, Jack, a horrible person. We made a service call and Jack sent a Journeyman over. The journeyman worked for about 20 minutes and Jack asked for $195. The reason? He (Jack) charges $165/hr and service call is $35. Jack wanted to charge his rate even he didn't show up and he cursed and threatened me on the phone. ""Old Town"" sounds warm and friendly but Jack is just the opposite in reallity. Be aware, home owners.
06/20/2009Provided by Citysearch -
Ladies, if you need plumbing repairs, I highly recommend you DO NOT use this company. While his customer service staff was polite and helpful, the owner himself was unprofessional, rude and verbally abusive to female tenant receiving service. The plumbing problem was not solved in the first visit. A second visit was necessary to complete repairs correctly. Use a plumbing contractor with a more professional attitude and approach toward women and who will make sure the job is done right the first time.