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Briarhill Estates
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DG
Dustin G.

06/20/2022

Overall
Selection
Service

My personal experience with Mirage Custom Pools has been, without question, the single worst consumer experience of my life. It has now been over 8 months (245 days to be exact) since they broke ground, with which we are still not completed, and every single day has been consumed by frustration & a complete lack of communication as a direct result of broad incompetence from every level of the company.

Our biggest complaint is that Mirage installed our pool deck completely wrong. Instead of our contractually agreed upon decking we now have a style we did not choose with painting over it given as the only solution. I cannot stress enough that our family will not have the pool we wanted, agreed to or paid for as a direct result of Mirage’s mistakes.

We have failed many inspections up to this point. Failed 3 inspections in a row for not being able to post the worksite documentation after repeated requests to have it posted. We have also failed multiple electrical inspections which, I have no doubt, will cause us problems in the future.

To summarize, beyond the egregious craftsmanship from Mirage, you can expect next to zero communication about any step of your pool build or completion dates with texts, emails & phone calls being ignored at all levels. More importantly, incompetence and carelessness will be rampant throughout your build that will lead to avoidable and unnecessary delays, or even worse, a complete disaster like ours where you will be stuck with whatever kind of pool they give you regardless of contractual requirements and agreements.

RT
Rusty T.

12/04/2019

Overall

Alan and his crew were top notch from start to finish. He was always available for us and did not hesitate to answer any questions or issues during the entire process. Would highly recommend him! Did a great job

Wendy Tebo

mcrissy

12/13/2007

Provided by Citysearch
Overall
Great service and back yard looks great

I had a wonderful experience with Mirage Custom Pools. They were very responsive through the whole process. Their design was by far the best and their execution was as promised. My yard is absolutely perfect.

I have already sent one of my friends to them and they also had a great experience.

KEEP UP THE GREAT WORK MIRAGE!!!!!

mrenold

12/12/2007

Provided by Citysearch
Overall
The best experience we have had!!! (And we have built 2 before this one)

I highly recommend using Mirage as your pool builder. We have built 2 pools in the past in Dallas with larger builders in town and where never treated like we where with Mirage. I do not see how the other reviewer could have had a bad experience considering when we had a question we where always contacted same day (that has never happened in the past for us), the quality of our pool is far superior to what we had and see in our current friends pools (especially our stone work.....wow), and they delivered on time even with all the rain we had this year.

I definately recommend using them and we have already had 3 friends decide to build with them because of our referralls.

Thanks again Mirage!!!!!

dlurie

08/27/2007

Provided by Citysearch
Overall
AVOID

STAY AWAY FROM THIS POOL BUILDER!!!! They do not know what is going on during the pool building process. Communication within the company and with the customer is HORRIBLE. I have never had such an unpleasant experience in my life.

Details

Phone: (972) 221-7665

Address: 2920 Justin Rd Ste 500, Lewisville, TX 75077

Website: http://miragedfw.com

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