2401 S Stemmons Fwy Ste 1336, Lewisville, TX 75067
|Mon - Sat:|
Specialties: Pearls, Adjustments, Gemstones, Watches, Timepieces, Diamonds, Maintenance, Payment Plans
I shop at this Kay jewelers often, this time I had to have jewelry repaired. Once I picked it up I requested to have the diamonds tested, which I didn't think was an odd request, being that they were MY wedding bands. The store manager proceeded to say "they wouldn't switch out the stones on diamonds that size, they wouldn't risk losing their job over that" it really made me feel uncomfortable and I left really agitated. I generally don't have that problem. However, I won't purchase anymore jewelry there and will not suggest Kay jewelers in Lewisville to anyone.
Feeling disappointed in the customer service.