Interskate Roller Rink
1408 S State Highway 121, Lewisville, TX 75067
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Hey Ladies, just and FYI about Interskate in Lewisville...my experience tonight.
We just had out daughters birthday party at your skate rink. I was very, very disappointed with the WHOLE EXPERIENCE.
Our party was suppose to START at 6 and it DIDN'T START til 6:30. Our hostess never introduced herself to us and I had to ask for her several times.
I found that I was left to do most of the work of the party hostess along with a few other parents that, thank goodness, stayed. It was complete and utter caos. No organization whatsoever, it was like they weren't even prepared for the party that was booked two weeks in advance. We ran out of soda several times, ran out of plates, nothing was ready for the cake. I had to then cut the cake missing my child open her presents, since YOU didn't start til 6:30 we were rushed out and had to eat cake and open presents together.....well I worked doing the job of the hostess.
When she came to close my tab, I told her that my card was on hold at the place that does the "trainers". I told her I would come close my tab when I GOT MY CARD BACK. She said ok.
Maybe 10 minutes later I went to the office to talk to the manager about the party experience we had. He called the owner who said she would do NOTHING since the party was over and my card was ran (WITHOUT MY PERMISSION I MIGHT ADD). One of YOUR workers when to take MY CARD and RUN IT, WITHOUT LETTING ME KNOW)
HOW AM I SUPPOSE TO COMPLAIN ABOUT A PARTY THAT I AM HAVING IF I AM THE ONE WORKING THE PARTY???????????????
I then asked if I could speak with the owner on the phone and was told I couldn't. I then said since the card was ran without my permission I was not going to sign the slip. He then called the manager back and told me to call the place back during the week. I asked when the owner would be in, he claims he didn't know...just during the week sometime. I asked for the owners name and was told HE COULDN'T GIVE TO ME. REALLY YOU CAN'T TELL ME THE NAME OF THE OWNER, REALLY???
You will not stay in business long if you continue with the way you run your business now. I will let everyone know how you treat pople.
This would not have been so bad if they could have been nice and understanding of what was happening. I was later told that our hostess had two parties going on at the same time (we had around 30 kids in the small room and she had the large room too)
What got me was they they TOOK MY BANK CARD WITHOUT MY PERMISSION. REALLY, IS THAT OK?? NO
We have been to this establishment many times but no more! This is a classic example of poor management ruining a business with a lot of potential. First let me say, This place is extremely dangerous! There are NO WALLS surrounding the rink. This allows children to enter and exit at anytime, right in front of fast moving people who cannot stop in time. Imagine running your car through a red light in front of oncoming traffic. At times, I am fairly certain there are more people in the building than the fire code would allow, its that crowded. I allowed my children to bring a friend, she was involved in this very scenario and broke her wrist in the fall. I had to bring this little girl home and explain to her mother what happened. This was not a pleasant experience. Secondly, while the staff is friendly an try to make the experience pleasant, the owner or owners wife I assume (Joann) is quite the opposite. My children and I have had numerous issues with bullying and other inappropriate behavior which has been simply ignored at times and seemingly approved at others. Her attitude is very displeasing and appears to be "it's my place so I do what I want". While this may be true, the customer and their satisfaction should be the goal of all businesses. I have had conversations with many of the employees who all apologize for her behavior but their "hands are tied" and only stay because they need the work. This is a warning to all potential applicants as well. Anytime I mention her behavior to friends or acquaintances, they all have had similar experiences with her. This is my first online review, I generally just let the business fail on their own. I felt strongly enough about this particular business to go ahead and write this review. In closing, unfortunately for them, Interstate will never again see a dime of my money and anyone I speak with about it will be strongly persuaded not to let their children attend. I am 100% sure if there were another skating rink within a 10mile radius, this place would be empty, its that bad. I will make the drive to Grapevine! Also, go to the restroom before you attend! 500 children using the same toilet tends to make it less than desirable when needed. Thank you for reading, I hope this helps someone else avoid the poor experiences we have had.
02/17/2012Provided by Citysearch -
THIS PLACE HAS TERRIBLE CUSTOMER SERVICE AND THE MANAGEMENT IS JUST AS BAD! THE YOUNG LADY THAT ANSWERED THE PHONE IS THE ONLY REASON I EVEN BOOKED THE PARTY THERE IN THE FIRST PLACE. THE OTHER REVIEWS THAT WERE SO GREAT ABOUT THIS PLACE S DONE BY EMPLOYEES. I BOOKED MY DAUGHTERS 8TH BAY PARTY THERE FOR 4PM AND IT WAS SUPPOSED TO BE UNTIL 530 BUT I WAS FORCED TO PAY AND LEAVE EARLY BECAUSE THE MANAGER SAID I HAD TO MANY COMPLAINTS AND IF I WAS THAT UNHAPPY THEN SHE WANTED US TO LEAVE. I WAS 15 MINS LATE BECAUSE I WAS DRIVING FROM ANOTHER CITY AND MY GPS COULD NT PICK THE PLACE UP PROPERLY THE 1ST COMPLAINT IS THE ANNOUNCER KEPT MIS PRONOUNCING MY CHILD'S NAME, 2) I WAS TOLD I HAD TO ORDER THE PIZZAS IN ADVANCE SO THEY WOULD BE HOT ON ARRIVAL WHICH WOULD BE APPROX 415 BUT THEY DIDNT GET TO MY TABLE UNTIL 430. 3) THE PIZZAS WERE EXTREMELY COLD THEY WERENT EVEN WARM A LITTLE 4) I ORDERED 4 PIZZAS AND ONLY GOT 2 4) WHEN THEY FOUND MY OTHER 2 AND BROUGHT THEM TO THE TABLE AT AROUND 5PM THEY WERE COLD TOO 5) MY ADULT GUESTS HAD TO STAND DUE TO THE LACK OF ROOM AT THE TABLE I WAS GIVEN 6) AT 515PM I WAS TOLD THAT THE TABLE BEHIND US WAS FOR MY PARTY AND WHEN I ASKED THE LITTLE GIRL WORKING MY TABLE WHY SHE WAS JUST NOW TELLING ME THIS SHE SAID SHE THOUGHT I KNEW BECAUSE SHE GOT EXTRA CUPS OFF THAT TABLE!!! WHAT A JOKE!!!! FINALLY I FOUND THE MANAGER AND COMPLAINED AND SHE GOT VERY UPSET AND TOLD ME IF I WASNT LATE THEN THE PIZZAS WOULDVE BEEN HOT AND AS FAR AS THE OTHER PIZZAS THINGS HAPPEN! IF I WANTED SHE WOULD PUT THE PIZZAS IN THE MICROWAVE NOW BY THEN ITS 10MINS UNTIL THE PARTY IS SCHEDULED TO BE OVER SO SHE SAID IF I DIDNT WANT THAT I COULD THROW THEM AWAY OR TAKE THEM HOME BUT EITHER WAY SHE THOUGHT IT TO BE BEST IF MY PARTY AND I LEFT ASAP. I WAS TOLD THERE WERE TO BE NO OUTSIDE FOOD OR DRINKS BUT THERE WAS A FINALLY THERE THAT HAD A BANANA PUDDING AS WELL AS ICE CREAM, I POINTED THAT T TO THE MANAGER AND SHE STATED THAT IT DIDNT CONCERN ME BECAUSE I WOULD BE LEAVING WHEN THE POLICE GOT THERE I THEN ASKED HER WHY SHE CALLED THEM AND SHE SAID AGAIN THAT I HAD TOO MANY COMPLAINTS AND NO ONE ELSE HAD COMPLAINED THAT DAY AND I NEEDED TO LEAVE SO I SD TOD LEAVE SO I SAID WE ARE STILL SUPPOSED TO BE ABLE TO SKATE UNTIL CLOSING AND SHE SAID WE HAVE THE RIGHT TO REFUSE SERVICE TO ANYONE FOR ANY REASON AND YOU NEED TO GO I STAYED UNTIL THE POLICE ARRIVED THEY CONFIRMED WHAT SHE SAID AND TOLD ME IF I WANTED MY MONEY BACK THEN I COULD TAKE THEM TO COURT AND I WASNT SUPPOSED TO PAY UNTIL AFTER THE PARTY BUT I WAS FORCED TO DO SO EARLY DUE TO MY COMPLAINTS AND ONCE I DID THATS WHEN SHE TOLD ME MY PARTY AND I HAD TO LEAVE OFFICIALLY... PLEASE DONT GO TO THIS PLACE ITS AWFUL NOT TO MENTION THE SKATES ARE RAGGEDY AND IF U WANT GOOD ONES THEY ARE EXTRA LOL