Courtyard by Marriott Dallas Plano/The ColonyAdd to Favorites
5917 Stone Creek DrLewisville, TX 75056Map & Directions
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|Mon - Sun:|
Fax: (214) 469-2526
TollFree: (800) 321-2211
Swimming Pool: Outdoor
Property Amenities: Breakfast available (surcharge), Restaurant, Elevator/lift, Fitness facilities, Meeting rooms, Safe-deposit box at front desk, Gift shops or newsstand, Snack bar/deli, Business center, Bar/lounge, Laundry facilities, Dry cleaning/laundry service
The hotel is super nice and very affordable!!
I walked into the hotel after a 4 hour drive and made reservations ahead of time thru Priceline which I use often since I travel for business 2-3 weeks a month.
The person at the desk was rude, unprofessional and a downright hateful person. She checked us in very slowly as if since she was uncomfortable to be there we would also. Got to our room me and my male cousin and it was only a king bed.
We went down and let her know the situation and she said the we are locked into that room and there is nothing she could do. I asked to speak to a supervisor or a manager she said that was not possible at all acting as if she was the final word for that hotel. I asked if the problem was that there were any rooms with 2 separate bed she said that there were plenty available. She said I should call Priceline and see if they could fix it.
Called Priceline and they said give them a couple minutes so they called to hotel and when Priceline got back to me they said that they couldn't get anywhere with her either.
The thing that made me upset is when Priceline hung up with her she made a chuckle implying that she had won and I was not going to get an accommodating room.
Very disappointed. Never had I been treated so poorly. AND I AM IN CUSTOMER SERVICE BUSINESS!!