I had the starter go in my car at one of the worst possible times. Finances were strapped, and I'm disabled and walk with a cane, making foot travel really challenging. My usual mechanic was an hour away, and I didn't know where to bring my car in my new area. I called Berube's because they were listed as a preferred service center with AAA. I explained that I had found a program that would help pay for the repairs, but I had no idea when the funds would come through. Bob Berube said, "No problem." He got me back on the road so that I could get to work and continue to support me and my daughter. They took care of my car, but Bob also cares about people and helping others when he can. He's earned a customer for life.
I was referred to this place and needed 4 tires, but after trying to reach them over 10 times and getting a busy signal I got a robotic voicemail that does not even say if it is indeed Grimmel's voicemail service. I want to give local businesses my business, but this makes it impossible. Sad. They must miss out on a lot of business.
I bought my house 3 mos. ago and there was a locked Irving's propane tank on the property that had been sitting there since the old lady died 2 years ago. I contacted Irvings to set up a service call for my oil furnace which alerted them that the house had a new owner. From then on, I started receiving sales calls and mail-outs from them soliciting me as a customer. I let them know that I wasn't ready to shop for propane yet and that my oil tanks for the furnace came full with the sale of the house. They would not relent. Then, a few days ago, I received a dunning 'bill' from them for $206 for the propane in the locked tank. I had not signed a contract with them and they had been free to come get their tank since the old lady died in 2011. The truth is, someone already paid for that propane, I'm sure, and after reviewing my house closing papers, I see that it's not me. So in reality, Irving's no doubt owes the former owners that $206 but sought to get paid TWICE by pushing me around with an official looking 'bill'. So, I got on the phone with them and after an hour pointing out the reality of the situation to a 'supervisor', I still couldn't get any satisfaction. They started threatening me with 'the law' and I came back with my own threat of my attorney calling theirs. Then when pressed to quote these laws that I was supposedly breaking, they couldn't even tell me what they were or even paraphrase them to me. But I could really see that if I'd been a younger, less experienced person, I would've definitely felt intimidated into sending them a check. What a low-down way to get customers! I'd rather freeze to death before I gave Irving's one cent of my money. They are up to no-good, folks. Beware! Mrs. Jarrin, Williamstown VT
It's hard to find a garage you can trust, but Grimmel's is one of them. Mr. Grimmel is a very respectable and honest mechanic. His bills are always very fair and he always tries to save the customer money. He makes absolutely sure a part needs to be replaced before he replaces it. Grimmel's is an example of how business should be and I will always be a customer of Grimmel's.
Grimmel's Service Station is the best! Mr. Grimmel is always friendly and honest. He will never suggest replacement or repair of anything that doesn't require it - unlike MANY of the other service stations in the area. Just recently we were told we needed $1,600.00 work of work on our 2005 Pathfinder by Sullivan Tire . . everything they suggested we needed just seemed ridiculous. They told us one tire was borderline to pass inspection, but that we really should buy 4 new ones, otherwise the vehicle wouldn't run correctly. HUH? Anyway, we took it to Mr. Grimmel -and $131.00 later the Pathfinder runs wonderfully!
Mr Grimmel and his techs provide a much needed service in Lewiston Auburn area. Relatively inexpensive no-frills auto service. If you're on a budget or you want friendly local service and you don't need to watch and sip a latte while they work, you should go see Mr Grimmel (I've always thought watching auto mechanics is a little like seeing sausage being made haha) They've been at it for a long time and do great work. They also have great deals on used tires and Interstate batteries ,though you might have to know a little about tires to get the right ones. I have been taking my vehicles (2004 PT Cruiser, 1999 Chevy Tahoe, 1991 Dodge Caravan) to Jim Grimmel for about 4 years and have never been unhappy with the service. Yesterday I noticed that my PT Cruiser inspection was overdue ..stopped in to talk about getting an appointment at about 11:30 am and he said that if I could leave it he would do the oil change that was overdue, rotate the tires and inspect it. I left it and walked home (beautiful day for a walk) , called him with my credit card info at 5 and had him lock the keys in so that I could pick it up at my leisure. Total bill was under $75 and included Mobil One (top quality synthetic) oil and Mobil One filter. I am still a very satisfied customer. Michael PS. Unlke some other chain service opearations, I trust that Grimmel's is not going to tell me that I need to so anything that doesn't really need to be done. YMMVDon't expect a bunch of fancy record keeping or high tech gizmos -> just plain old fashioned friendly skilled auto service.