International Comfort Products
650 Heil Quaker Ave, Lewisburg, TN 37091
Phone: (931) 270-3100
Fax: (931) 270-3312
TollFree: (800) 458-6650
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Our Comfortmaker heat pump was about 3 years old when the x-13 motor went bad. The company that installed it had sold out to someone else. They ordered a new motor and installed it. During the visit, the tech said these motors go out all the time, and they had several more to replace. Since it was under warranty, I thought that was it. Then I get a labor bill for $175. I called international comfort to complain, and although Betty was very nice, the senior management told me there was nothing they could do for me. They said to call the installer. I already talked to him. He told me that Int. Comfort got mad with home every time he called, so he stopped dealing with them. My opinion is if you make and sell junk, you owe it to the consumer to make of right. I will never buy anything else from Carrier or International Comfort. I only gave them 2 stars because Betty was so nice. Buyer beware.
I have installed ICP products for some time now. I have has great success with these products. I currently use ComfortMaker I have also used Heil, Bryant and carrier. If there is a problem with an A/C condenser it's is usually due to an inexperienced Tech Or an unqualified tech that made errors during the. install. Maybe no vacuum was pulled, or negligent practices that run rampant in the industry. My only recommendation is spend the extra money and get the 10 year warranty. Entry level products only have 5 year warranty. Do your homework when having a unit installed.License, insurance and Bond are the minimum requirement for a business in my state. Any way great products sounds like install error especially with A/C condenser problems.
I am recently purchasing a home with a 1972 HEIL forced air gas furnace. The model number is GU105AEL or GUi05AEL ?
I am trying to figure out if it was an original "clamshell" design Heat Exchanger that was of factory high pressure crimped design or if it was originally a welded design Heat Exchanger. Reason being, I want to know if it is good or if someone got in there and rigged it with a wire feed welder. It has very spotty crappy welds on it so I was thinking someone may have hand welded it to fix a crack in it? However, I was also told some were originally spot welded too at one time. Does anyone have product information / technical information on this model furnace? The house was built in 1972. I know the age alone warrants replacement but the Homeowner says, "the furnace is good." I am concerned if there are different metal alloys in the exchanger and the weld and if the welds will break loose after successive expansion and contraction heating cycles? That might be the case if it was "rigged." Does anyone know the correct answer? It doesn't look like a clean factory weld? I can also see small wire feed welder wires hanging in some spots. Is that normal or did someone "Jerry Rig" this heat exchanger? This Heil name brand is now under this manufacturer. No older model product info is available. It must of been of very high quality to last 40 years. Thank You
I bought a Heil furnace in 2000. The heat exchanger was gauranteed for 20 years. It went bad after 12. They said they could not replace the heat exchanger because it is no longer made. So It looks like I have to pay three times as much for a new furnace. They did discount the new furnace 300 dollars. That's the cost of a heat exchanger. But it's still costing me and extra 1800 dollars more since they don't have the heat exchanger. Why don't they just rip off my right arm?
08/29/2011Provided by Citysearch -
We were forced into getting a central heating and a/c unit from ICP because that's all George Brazil had in stock during a heat wave 5 years and 6 weeks ago. After it was installed, we found out it didn't meet the energy requirements for rebates, and 6 weeks out of the 5 year warranty, the compressor failed.
Now we find out that George Brazil didn't install it with correct clearances, and we're really screwed.
No more George Brazil, and no more ICP products for us, ever....
I had a Comfortmaker unit with a five-year warranty that never worked properly and after repeatedly having work done to it and it still not working properly I had it replaced (Still with a 2 ½ year warranty left on it). After contacting this company to receive money back on the warranty the company refused to help me out with the cost of having to have the unit replaced. Telling me that I should contact the company that replaced it due to the fact that the decision to replace the unit was made prior to contacting them. The decision to replace the unit was made when we had our first cold snap in Tennessee and I chose to be warm. I had been without heat for 7 days and it was very, very, cold. Every time the seasons changed I had to call someone out here to replace fuses that had blown on various different boards. No air in the summer and no heat in the winter I wonder what the word comfort means to them......After I talked to a woman in October 2008 and received a message from her telling me to contact some repair guy to schedule an appointment I told her I had the unit replaced I left several messages up until December with no response. I receive a letter February 2, 2009 telling me they suggest I call 1 Hour Heating & Air since they replaced my unit although they are not the ones I have a 2 1/2 year warranty with on a piece of crap lemon that I received from ICP. What is the point of offering a warranty when it doesn't matter what the quality of the product you put out because you don’t intend or won't stand behind your product?