I have used MSCU for 30years. For car loans, mortgages, and all my banking needs. NEVER had anything but super friendly and great personal service in Olathe, Lenexa or Shawnee Mission satellite. Only the few exceptions will cause some bother to post online...Most of their customers recommend this bank.
6740 Antioch Rd Ste 100Overland Park, KS 66204
From Business: Founded in 1871, Morrill & Janes Bank and Trust Company operates Morrill & Janes Bank, which provides a variety of financial products and related services for ind…
I received a phone call right about the time I was starting to look for a home, due to my credit union...who I would normally totally trust as I have all of my accounts and loans through them. This is a third party company they've hired to do their mortgages, apparently. I'd like for my mortgage to be with my CU, but not if I have to deal with this company. My agent already had me get pre-approved with another guy, who has exceptional customer service. But, when THS called, I was interested in finding out what they could offer. I was in pretty frequent contact with the broker there, and at first, pretty responsive. When I communicated I was ready to get pre-approved by them, we set up a date and time to have a phone call. I had asked that they call me. No word. No phone call, no email, no message, no apology for missing our call time. I didn't hear from them for another 3 days. I finally received a phone call, no mention about the missed call days before. I responded and told them I'm going with the guy I already have, as he's clearly more reliable. Any group during the mortgage process that handles a situation like this is a HUGE red flag. And I just do not have the tolerance for such unprofessional behavior. I looked online today, only to be completely unsurprised about their reviews. Do not recommend.
Sallie and the Mortgage Loan group work really hard to deliver great customer service! I haven't dealt with the Cashiers.
Azura has assisted me with all my needs especially since I am handicapped. I especially like the customer service I receive from the manager and cashiers at all times.
This bank will cause a hard hit to your credit. It is posted on the walls in fine print in every branch but not disclosed. I opened a checking and savings account. Did not apply for any line of credit. I was told by the branch manager it was to verify your identity, however the main office stated it is to verify if you have any history of bankruptcy. I have four bank accounts and have never had a hard credit hit outside of four mortgages and lines of credit. I had an 804 credit score that dropped to 796 as this was my 5th hard hit in two years (2 mortgages and a new car). I do not recommend this bank, and will ensure all friends and family are aware of this practice.
Just had a very unpleasant phone experience. Very unfriendly/unprofessional.
Dealing with this company is a trail of troubles. Not thorough, not responsive, and not communicative.
Tru Home Solutions made our first time home buying experience,the best decision we'd ever made. Tru Homes agent,Lisa Mann, was second to none as our financial advisor,counselor and educated us along the way. Once I followed Lisa's instructions to home ownership, we began to see our dream come to fruition! Lisa made my wife and I feel no less than important! We now own a beautiful home with no regrets. I will refer Lisa Mann and Tru Home Solutions to all my friends and family!
Horrible!!!!!. If you have a choice stay away. This is worst experience we have ever had. Our CU merged and stopped processing mortgages in house and sent us to this company. After 3 months of rude treatment and constant requests for more information adding new requirement after new requirement. We were told that if we did one more thing the loan would be ready to close and then there was a new demand that had never been mentioned and the prior 3 months we finally pulled the plug. Then they sent a letter to the credit reporting agencies that made us look un-creditworthy. The complaint person was polite but only made excuses for the rude person, and the repeated changes in what we were required to do. And the frosting on the cake was finding out that they had changed the mortgage clause on our insurance even though they had never completed the transaction. Then they had the nerve to tell us to wait 6 months that they would like to do business with us. That will never happen if they were the only mortgage processing company in the world.
Lisa Mann was awesome!!! After a 14 month journey due to losing 4 different house we finally got our first house in Jan 2015!!!! Lisa was there every step of the way with me answering and reassuring me non stop. I would say that I was a needy customer and Lisa handled my high maintenance perfectly and never had attitude. The loan closed really quick especially since it was VA and over the holidays. I would recommend truhome solutions to anyone ready to close quick and get great interest rates. Lisa really takes pride in bringing the best customer service and making your house buying process memorable.