8540 Maurer Rd, Lenexa, KS 66219
Fax: (913) 599-3628
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WORST EXPERIENCE EVER!!! I purchased a fridge that I really liked on October 3rd. Then the nightmare started. The first scheduled delivery was cancelled by the delivery company because they were behind schedule. The second delivery they hauled off my old fridge and brought the new one in and discovered the hose under the fridge was torn off so they could not hook up the water and ice maker. They left me with the new damaged fridge and and no water in the house. I had to hire a handyman to go buy a part to cap off the water line so I could use water in the house. Sears sent a SECOND fridge out the next week. This one had a damaged door so the water line still could not be hooked up. The delivery guys also broke a new solar light I just had installed on my deck. Sears sent out a repairman a week and a half later only to tell me the fridge cannot be repaired and I need a new door. Supposedly the delivery company was supposed to contact me within 72 hours but they never called. I made a trip to Sears to speak to a manager in person. I was told I had to deal with the delivery company. I called the delivery company and was told I need to talk to Sears. There is an ongoing battle between Sears and the delivery company (XPO delivery) both placing blame on each other for the damage and neither stepping up to resolve the problem. Six weeks later a THIRD was sent out. Delivery was running late by 4 hours and it was dark out. I asked to look at the fridge before they brought it in. When the deliveryman pulled it to the end of the truck he pointed out the water dispenser was broken off and showed me one of the broken pieces. I refused delivery. It has been OVER TWO MONTHS now.
I have called the store and attempted to speak to the managers countless times and left dozens of messages to have my calls returned. They rarely return my calls. When I do get a hold of a manager they say they are working on it, or waiting on emails, or they might know something in a few more days. I have been put off constantly for OVER TWO MONTHS now!
I am fed up and frustrated!
I would NEVER recommend buying here. The prices might be good but not worth the hassle and headaches! My advice to anyone would be to save yourself the aggravation and go buy your appliances somewhere else!