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Phone: (913) 428-3546
Phone: (913) 541-0880
Here's another one - When you place an order, you get to choose shipper and time enroute - and are charged accordingly. Then - weeks beyond paid arrival date they say because the parts were so small, they sent it via snail mail. When you have a customers car in a bay for weeks, you get one ticked off customer, a bad rep and less business. Don't bother writing "Customer Service" - they won't even respond. And they lie when they say "Providing the “Right Part… Right Price… Right Now…” AND "Providing the highest level of customer service..." IS A JOKE ON US.
British Parts Northwest has a good selection, and ordering from vendors overseas will get your parts to you as fast for LESS.
12/06/2007Provided by Citysearch
Long Motor, (Victoria British) sold me a Borg & Beck Clutch with a defective Throw-Out Bearing. When it failed in two months, I complained and they sent a replacement free of charge. Very good, except that one failed in two months also! Now I'm out nearly $1,000 in labor charges and the car is down once again.
I asked a British Sports Car Expert, who said Borg & Beck as well as Laycock LUK Throw-Out Bearing failures in the TR6 is an industry known problem. He sent me to The Roadster Factory Web Site where there was no less then three pages of info warning customers against using the Throw-Out Bearings noted above. For an additional $10, The Roadster Factory replaces the Throw-Out Bearings in these Clutch Kits with a Japanese made Bearing thet does not fail.
I have insisted that Long Motor reimburse me the $1,000 in lost labor. Pam, the Customer Service Manager agreed on two occasions, where I have been waiting and waiting for my money. Well, looks like the Better Bus. Bureau, State Attorney General's Office and my Civil Lawyer will be hearing from me in that order. Perhaps not Intent, but certainly negligence on the part of Long Motor / Victoria British. How hard is it to check your biggest competitor's web site once in a while, as a sanity check if nothing else? Buy your parts from The Roadster Factory or any company other then Long Motor, Victoria British, LMC Truck and Black Dragon Auto!
07/01/2007Provided by Citysearch
I had a brake hose go in my 1956 GMC ? ton ?Frances? a couple of weeks ago.
I went to the LMC Truck website and ordered 2 new front brake lines part Number 34-4402 on the 13th of June. So the lines get to me on the 19th and I try to install them that Wed night the 20st but they don?t fit.
The metal line just drops into the hole.
I call them up on Thursday a couple times and get no answer then I call Friday the 22nd and after calling a couple times I get hold of customer service and they tell me they will check their stock and get back to me in 48 hours. Nothing happens so I call again on the 26th and am told that they checked the order and the stock and I have the correct parts. So I tell the lady that I took pictures and they don?t fit so she says email the supervisor pamm@longmotor. nothing! So I call again on the 28th and am told that Pam is not at her desk but will get the message and contact me soon.
What is wrong with these people? Don?t buy anything from them because their customer service is the worst. I still have the wrong lines?.
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