Why isn't there a "ZERO" stars option? This place is probably the biggest scam I've ever encountered when it comes to massage places. After numerous attempts to cancel my ONE YEAR membership, they charged me over $100 more than 5 months after my membership was up and I canceled. I had to change my credit card so there would be no more UNKNOWN FUTURE BILLINGS- and I have yet to hear back from either the owner, or even a manager. Each time I call in- it takes the manager at least 6 hours to get back to me.
Didn't find what you were looking for?
Please help others by helping us do better.
I have had multiple massage therapists cancel on me at the last minute (one with less than 24 hours notice; yet if I cancel with less than 24 hours notice, I am still charged for the massage). Because this has occurred so many times, I've asked to terminate my membership. Despite me putting in this request a month ago (in writing, as I was told is required), this issue is still not resolved. I hate putting negative reviews online, but I would caution anyone against going to a Massage Envy, and this location in particular. The therapists are unreliable and management is unresponsive and rude.
Diane is Board certified by NCBTMB. Her love and enthusiasm for helping people to achieve a pain free body shows in her work. She does not upcharge for the use of hot stones which are fabulous or massage cupping which I adore because it helps so much to release stubborn muscles. She succeeds in making me feel comfortable during the massage and easily addresses any areas that are tight or painful, some I didn't even know about before I came in to see her. She is intuitive and formulates each massage to meet me needs today. I won't go anywhere else.
I have been going to Massage Envy Lenexa once a month for over a year. I have seen three different therapists and they are all great. The staff is very welcoming and the atmosphere very calm. And they have great prices. If you want relaxation or massage healing, this is the place to go.