Eden Pet Center
41315 Emeralda Island Rd, Leesburg, FL 34788
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We have been using Eden's Pet Center since Ivy had taken it over from Red Woof We love the fact that our dogs love going there - they always take such good care of our dogs. Even when we've had an emergency and couldn't get back when we had planned, they were accommodating and wonderful. You cannot ask for a better place to care for your pets.
I've used Eden in the past and was very happy with them. I called last month and reserved their same run for 10 days starting 10/19/12. My daughter has a brain tumor and we are scheduled to go to VA to see a neurosurgeon who specializes in her condition. The lady at Eden remembered us and was very accommodating, making sure our dogs had the same run/kennel. I tried to call earlier in the week just to confirm, no answer. Tried again yesterday, again, no answer. Today I called and was determined to hang on till someone answered. Lo and behold, after about 2 min. of ringing, a recording comes on saying "oh, we're on a little vacation until Oct. 22nd, we'll be open again then"........WHAT?????? I about had a stroke, I have Drs in VA waiting on us Monday morning and EDEN PET CENTER is on vacation???? OMG......needless to say....we had to scramble to find a kennel that could take our dogs at the last minute for the 10 days....not an easy feat to get done same day AND it's costing us an extra $200 now to board the dogs somewhere else on such short notice. My daughter did all her own fund raising (she doesn't have insurance) to raise the money to go to these Drs and now part of her fund raising is going to an extra $200 that should have to be spent except for EDENs total disregard for their commitment. BUT after reading the last review, maybe it's blessing in disguise protecting our pets from some horrible care. All I can say is.....I will never use them again either and word of mouth is the best advertisement and so far, about 10 vets and other boarding facilities in the area know what they did to us.....I plan to make it a lot more.....actually everyone I can tell this to, I will. Hope it crunches their business for the last minute stress they caused us!
This was a wretched facility and I will *NEVER* board my dogs there again. I tried Eden Pet Center for the first time last month with my two small dogs. When I arrived, the outside facilities looked beautiful. However, as I came inside I noticed that all of the animals were being boarded in what appeared to be crates. I was still optimistic and was "okay" with this. It was only when I picked up my dogs after a four-day stay that the owners told me that they kept urinating in their crate (they are very well house trained and this only happens if they do not have sufficient opportunity to go to the bathroom outside). I was also told that they were barking the whole time (again one is the silent curl up in a ball type, and the other only barks if she is kept confined for very long periods of time); and further that my dogs (quoting the owners) "needed military school." Reading this, you don't know me or my pets. But, they are very well behaved small dogs who are highly affectionate and love to run outside or curl up in balls ad sleep for extended periods of time. Previously, other businesses that I have boarded my dogs with normally remark on how well behaved and loving they are.
It gets worse, though... Alot worse! I could deal with the above without posting this review. But, when I got home one of my dogs developed a very bad respiratory infection (kennel cough) which the veterinarian explained to me was due to the boarding and that she was probably exposed to high levels of ammonia from urine. I did not prompt or suggest any of this - he just asked if she had been boarded and I told him yes; and then he proceeded to explain the most likely cause and that I should probably *never* board there again for the safety and well being of my pets.
Therefore, I am sharing this with the public because I do not want to see anyone else's pets suffer because of this business.
retired MD, take my dog here. They are fabulous. Ivy and hubby are wonderful to the pets. Place is very clean. Ivy works so hard to go the extra mile for everyone. Not like other kennels. Saturday is their church day, so they are not open then, understandable. Reasonable rates. All my friends use this facility.
Great place. Clean, Friendly. Only down side is no Saturday's. If you need a Sitter for only Saturday, you have to leave your pet from Friday afternoon until Sunday morning. Other then that it is a great place to leave them and a great place to have them groomed. Prices are very reasonable.