On December 2, 2013 I walked into Executive Wireless Metro PCS store at 10700 US Hwy441, Suite 102 Leesburg, FL. I told the salesperson, Taylor that I wanted the 3 phones for $90.00/mo plan. She sold me 3 phones & set up the plan. I wanted to keep the same model phone LG Venice which she sold me an LG9. I told her my husband & 12 year old son never had smartphones and it didn't really matter which ones they had so she sold me 2 LG Motions. Upon printing the receipt she stated "for some reason they did not apply the 3 for $90 plan so I will credit you the difference now & next month it will be correct". 8 days later, I went into the store again & spoke with Taylor to let her know that my husband wanted to change his phone to the same one I got because I was familiar with it & could show him how to use it. Taylor said I was one day late to exchange but would look into it since we were less than 100 hrs. A few days later I called her & she said there was nothing she could do because the phones were activated and there would be large restocking fees associated. I said "oh well, no big deal, my husband will get used to it". Then I looked online at my January bill and it was for $95.16. I thought, hmm I thought it would be less since I had a credit from Dec. I called Taylor again & she told me that she made an honest mistake & was not aware the 3 for $90 was only valid for certain phones and my husband & son's phones were not eligible. She told me not to worry about it, that she would get me the 3 for $90 deal since it was completely her error. Another week or so went by, I called her and never got a response so I spoke with her Supervisor David. He told me he would speak with the store owner and get back to me. This was all before Christmas. David kept telling me the owner was away for the holiday. I told him I wanted this resolved before I had to pay for Jan. He said not to worry, call him after Christmas. I called after Christmas & he said he was trying to call me & left me messages. There was no history on my phone of any phone calls or messages. After New Years, as I thought, I was charged the incorrect amount. On Jan 6, I went back to the store to find out what was going on. I spoke with David who told me he spoke with the owner of the store and there was absolutely nothing they could do. I said " so I come in wanting the 3 for $90, your salesperson made a mistake and now me (the customer) has to take the hit?" He said yes, that is correct. I asked David to get the owner on the phone now & he would not call him. I asked for his number which he gave me & I called right there in the store in front of David. The owner, Emad also stated that I was out of luck and to call corporate because corporate is the one who told him that they would not do anything to assist me. I asked him if $10 per month was worth losing a customer and he said to me that I won't leave because I won't find a better deal anywhere else! He also said that Taylor was placed on a 2 week suspension over this situation & will lose $800 and I should be happy because I am only losing $10 per month! How RUDE! In addition to this problem, I am also having trouble with my phones. I have all my bars yet when my husband calls me he says it goes straight to voice mail. When I try to make a call, it takes 3-4 times to go thru, if at all. Also text messages are not going thru. We power off our phones daily and always have plenty of bars. It only seems that this has started happening recently, for the first several weeks we had the phones we did not encounter these problems. Today, I called the Metro PCS customer service at 888-8metro8 and spoke with Sharon (?) ID# 908000. She took my complaint but said there was no confirmation# to give to me. She also said she did not have a telephone number for Metro PCS Corporate Headquarters. I hope this post will get me some help!! I am very unhappy not only with my phones service but also how I have been treated.