The fact that I am taking this much time to write a review should truly speak to you because I value my time and would much rather be doing something else but I hope to save others from the same headaches that I have had to endure. Where do I start? They are terrible. I would say 50% of the employees are actually friendly and willing to help you with whatever you need and if they do help they don't really know much about whatever it is you need. With that in mind I started researching things online about products and then ordering them so I can just go to the store and pick the items up but they are just as bad online. They say your shipment should arrive in less than 7 business days but it took 10.... and it's during the holiday season so I needed it ASAP. Whenever I call in they only have one person at the most taking calls and you have to wait "in line" while on the phone but the bad part is that after you wait for 10-30 minutes they end up not transferring the calls correctly and you have to start all over. Finally, I signed up for their rewards program and have purchased an Xbox 360 ($300), 3 games ($65 per game), and several other little things that cost about $20 here and their. I have yet to receive a single reward.... I called thinking it may have been an error on my end but their was no such error found. Even with my saved receipts they said they could not give me my reward points (which is ultimately money). To try and solve this I created another account and expected better results. I purchased a TV ($400), 2 games ($65 per game), a laptop ($450) and a printer ($250) and still have never seen a single reward... (not to mention, none of my family members or friends have seen any rewards from their large purchases either). This is ridiculous. I feel as though their promotion for reward points are a scam or just false advertising but I feel as though they owe me money! I literally hate this Best Buy and never purchase things from this specific one. The others, I have never had any problems but they need to get their stuff together because I am sure they will lose more and more people because of this poorly ran branch of their franchise. I would recommend doing business with ANY place other than this Best Buy.