625 NW Murray Rd, Lees Summit, MO 64081
Phone: (816) 524-3928
Phone: (816) 525-5642
Primary Phone: (816) 525-5642
Fax: (816) 524-3928
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: No
Cuisines: American, Family Style
Alcohol: Full Bar
Takes Reservations: Yes
Outdoor Seating: Yes
04/27/2010Provided by Citysearch -
The service here is absolutely terrible. I would not recommend this restaurant to anyone unless they want to be treated like they are just a waste of time and effort on the part of this staff.
When I came in one evening, I noticed a bunch of high school girls unapologetic about texting and standing around visiting while letting the phone ring off the hook and leaving guests unattended.
The so-called ""service"" I got from our server was less than poor. We were left alone for about an hour before seeing her again. When we finally received our check, it had been for the wrong amount, and so correcting it seemed to take more than half an hour.
By the time I left, I was outraged that I'd spent money for such poor quality service and blatant disrespect.
To top it all off, when we insisted on speaking with the General Manager, Heather Dougherty, we were confronted for being too demanding and ""easily displeased.""
I intend to let as many people know as I can that while other Houlihan's restaurants may have exceptional service, the Houlihan's located in Lee's Summit on Chipman Road should be known for its despicable treatment of its customers.