When I call they leave me on the line for extremely long periods of time, and I think their goal may be to get me to hang up. And I don't mind waits so much as long as I'm told it's going to be a wait, but it doesn't seem to occur to the people at the counter. Granted, they're harried because there is not enough staff.
Absolutely no staff in the pharmacy. I have been there various hours during the week and on weekends and there is ALWAYS a significant wait. There is usually one pharmacist and one tech. Sometimes there is a 3rd person, but they never jump on a register, even when there is a line. Just switched to them due to a move and can't wait to get new prescriptions so I can leave.