Awesome people and excellent customer service it is a pleasure to visit my bank always smiles and caring people
If I could give a negative stars, I WOULD! Horrible bank to deal with. I had an account for my disability check to be deposited in and for a while, all was great. One time, a charge was put on my atm card and the overdraft fees came pouring in! My mom checked on it for me as I was in the hospital with pneumonia and got it fixed, or so we thought. More overdraft fees!! Before I could deal with it in person, my mom had to put several hundred dollars into the account to fix this mess. I talked to someone on the phone, as did my mom, and I emailed them through my online banking to tell them to remove the overdraft protection so I wouldn't be charged any more. I was told it would reject the payment and that was it. A month goes by and BAM! My account is suddenly hit with yet another fee! I was made to understand, if the money isn't there, we reject the payment. Well, guess what....I was told when I called on this NEW MESS that I have to come to the bank and sign something to remove that. But, before I got off the phone, she told me it WAS removed and unlike me and my mom were led to believe, even if they reject a payment, it still charges over $30 overdraft fee! So now, I'm WORSE off because I'll probably be hit with another fee from the place I made the payment to!! WTF? IF YOU ARE POOR, SAVE YOURSELF THE HEARTACHES AND KEEP YOUR MONEY IN A JAR OR SOCK AT HOME INSTEAD OF THIS BANK OF THIEVES! I DON'T MAKE MUCH AND I'M BARELY MAKING IT! I CAN'T AFFORD THIS
I don't understand how this bank can even really call themselves a bank . To me a bank deals with the people of the community in whatever financial related issue they have. It may be something as simple as a young child needing to run in and cash in their rolled change that they have saved. I stopped by the Smithville office of liberty state bank just because it was on my way to let my child run in and cash his rolled change in and I could absolutely not believe it when he came back out and said the teller would not cash it in because he didn't have an account there. That has to be the most ridiculous thing I have ever heard that a BANK does not cash in rolled change for a child because they don't have an account. Does this bank not realize that these young people are going to grow up and have to use a bank at some point and with service like that im sure it wont be them. I took him later to another bank that wasn't our regular bank just to see if they would cash this change in for him and they did cash it in and even smiled and said thank you. I know this is really a small thing to be complaining about but I just cant believe that a BANK doesnt do BANKING , that just seems so much like people don't actually want to do any more work than they have to so they come up with any excuse they can to get out of it.