2273 Lebanon Valley Mall, Lebanon, PA 17042
Wheelchair Accessible: Yes
No coupons available
This nail salon is absolutely horrible. The women there lack social and customer service skills to a great degree. The manicures are awful as well. I just left this establishment to get my gel manicure (which was done by them and horribly by the way) removed and I asked the lady ahead of time, twice, if the gel nail polish removal was free or not she said both times it was free. Even while I was sitting with my friend talking about the removal being free she didn't say a word. As I was preparing myself to leave out she rudely stopped me asking me where her money was. And of course I was highly confused because we had predetermined that it was supposed to be free. Then she got loud and I remained calm cool and collected letting her know what she had told me and she continued to get loud. I ended up paying the $10 for the gel polish removal, but I honestly believed she got over on me and I don't appreciate how she went about it at all.
This was the worst nail experience I've ever had! I have gotten many manicures and pedicures, though I've never had gel polish done. I went in and asked them for just gel polish on top of my natural nail, and I had to repeat myself many times because the girl who helped me either didn't understand, didn't remember, or didn't listen. I also told her multiple times that I didn't want fake nails, that I hated them. She used a dremel tool on my fingers and worked my nails down until I started bleeding, and cut my cuticles back until I bled. Then, she applied fake nails and gel polish. I didn't realize what she was doing until I showed my mom when I got home. Upon closer inspection, there was glue and polish all over my fingers, as well as big gobs underneath my nails. To make matters worse, my nails were all different lengths, the edges were sharp and the ends weren't straight. The next day I went back in and asked them to take them off and fix their mistake, and they refused, but offered to file them down to a more manageable length. I consented under their pressure, but this girl made my edges even rougher, my corners even sharper. She didn't even bother to wipe the nail dust off my fingers, she just told me I was done. While I was there to get it fixed, all five women working berated me the whole time I was there for not making myself more clear to their nail "artist" and for asking them to change it. They also clearly talked about me in their native language, because some phrases were in English and definitely about me, and they were gesturing towards me the entire time. They refused to refund my money, and refused to fix their error, instead they were rude and made my problem worse. I will never step foot in that salon again, except for to claim my refund, and I will never let anyone whom I care about subject their poor nails to that kind of treatment.
Like I said: worst nail experience of my life.