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A+
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Health Clubs

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iphone

03/14/2009

Overall
Worst Customer Service and Still Not Worth the Lowered Proces

I have been into Body Beautiful Day Spa four times and all four times no one was there to great me. One time I had to wait in the waiting room for 10 minutes before anyone came to say hello. There prices a re cheap because their service and ammenities are horrible. During my first visit I had a massage which left me soar and feeling like I had pulled a muscle in back! The second time I visited I received a body treatment where a product was applied all over my body leaving me with a horrible looking and VERY painful rash. Their hallways were cluttered with old equipment, very unprofessional. When I told them about the reaction I had to their products, they told me that it was supposed happen to cover their butts! They said it was the "toxins" coming to the surface.....but when I told them my DOCTOR confirmed it was an allergic reaction they said "oh, well some people have had an allergic reaction to that product in the past and we are sorry." I was completely floored! They hadn't mentioned to me other clients reacting to their products before I used it or even mention that using that particular product on sensitive skin was probably not a good idea! I asked for a refund and they would not give it to me instead offered me a free service. I had to be on steroids for 6 days and they won't give me back my $50?! That's rediculous in my opinion! I will never go back there and I will not recommend this spa.

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