Lowe's Home Improvement
1495 S Highway 183, Leander, TX 78641
Fax: (512) 260-5673
Specialties: easy returns, free delivery, free haul away, Lowe's gift cards, easy exchanges, free shipping
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We are in shock, total dismay, Store MGR used Unprofessional Language, numerous times and left us completely stranded, highly uncooperative and argumentative, my mother does not have a working bathroom & she is disabled, DO NOT PUT YOUR MONEY AND LIFE AT RISK, now we are afraid that due to the dust they dirt my mom could have aspiration pneumonia, we have filed complained with executive team and 22 hours later no one has called to rectifiy or solved our issue, we have been dealing with incompetent, belligerent staff & feeling helpless!!They sell Kohler, Sub standard products. BE AWARE while dealing anyone at this store! THEY DONT CARE ABOUT YOUR BUSINESS!!
"YOU HAVE DECLINED OUR REQUEST TO UPGRADE. YOU HAVE REFUSED TO GIVE US ANY OTHER OPTIONS, THAT LOWE'S IS GOING TO GO OVER AND ABOVE TO RESOLVE OUR BATHROOM ISSUE.
MY MOTHER IS DISABLED! WE DO NOT HAVE A WORKING BATHROOM.
YOU BASICALLY TOLD ME OVER THE PHONE NOTHING YOU CAN DO AND WHILE I WAS STILL TRYING TO SPEAK, YOU HUNG UP THE PHONE INTO SOMETHING , THAT WAS NOT VALID.
THIS IS HORRIFIC BEHAVIOUR FROM AN ORGANIZATION YOUR SIZE.
IT TOOK YOU 22 HOURS TO INFORM ME, THAT YOU CANT DO ANYTHING FOR US.
I NEED THIS BATHROOM FIXED TODAY AND I NEED THIS DONE NOW, IF THIS IS GOING TO TAKE WEEKS AND DAYS, WE ARE GOING TO SEEK IMMEDIATE LEGAL ACTION.
WE HAVE GIVEN YOU AMPLE OPPORTUNITY TO RESOLVE THIS MATTER AMICABLY AND YOU ARE SHOVING & IMPOSING THIS AS OUR LAST OPTION.
KEEP IN MIND, ANY FURTHER DELAY OR INCONVENIENCE WE ARE GOING TO FACE, WILL BE DEALT AT THE HIGHEST LEVEL OF LAWS, THAT PROTECT AMERICANS WITH DISABILITY ACT.
YOUR REPRESENTATION IS HIGHLY INCOMPETENT AND UNPROFESSIONAL, IT IS VERY SAD, THAT YOU ARE PUTTING US THROUGH THIS.
ONCE AGAIN YOU HAVE DECLINED ALL OUR REQUESTS AND ALSO DECLINED TO ESCALATE THIS CALL WITHOUT CONTACTING THE LEADERSHIP.
WE HAVE NEVER HEARD OF THIS TYPE OF BEHAVIOUR AND RESOLUTION COMING FROM A FORTUNE 100 COROPORATION.
I NEED TO KNOW THE NEXT STEP WITHOUT ANY FURTHER HINDRANCE AND INCONVENIENCE.